Hard Rock Jackpot Planet

Ratings & Reviews

  • 3.6
    out of 5
    28 Ratings

  • Fraudulent App

    Ladrones 101

    This app takes your money, fake offers, no chest comes with what they offer, has glitches that makes you loose your coins, will disconnect on the middle of a bonus and you will loose all coins you win, when you report this, they don’t care and do nothing. They basically steal your coins and there is not accountability on their malfunction. Don’t spend I dime on it.

    Developer Response

    Hi, sorry to hear about this. Please reach out to us in Support through the in-game settings and we'll be more than happy to review your play sessions. Hope to hear from you soon! ~TJ

  • Fake offers, no support help

    IrishAwesome!

    Got an email saying I’d earn Unity tier credits for each spin in this game if I connected my Hard Rock Unity account. Spun hundreds of times and got zero Unity credits. Customer chat had no idea what I was talking about even when I showed them the email that came from Hard Rock and offered no help.

    Developer Response

    Hi, sorry to hear about this. Please rest assured that we do offer Unity functionality through the game. If you can reach out to Support, we'll be happy to provide a full scope of what we offer. You can also review these details here: https://unity.hardrock.com/en/benefitsHope to hear from you soon. ~TJ

  • Connection

    Casey Chevyboy

    Why when I start the game it says bad connection won’t allow me to play I tried my Wifi and data both not working 🥲

    Developer Response

    Hi Casey, sorry to hear that you're having this issue. Please reach out to us directly in Support at info@hardrockgames.com and we'll be more than happy to assist getting you access. Hope to hear from you soon! ~TJ

  • Why the fake add???

    Tkriley13

    I got an add that said downloadThis app and a virtual wheel will pop up with free spin to win real cash…. That was a lie. No virtual wheel came after i added the app got an account and played a lot. No wheel its a all fake should of known better.

    Developer Response

    Hi, please rest assured that we do offer a 1 Million Dollar Wheel. Please contact us in Support and we'll be happy to provide further details and answer any questions you have. You can review further details regarding this promotion at the link below: https://www.hardrockgames.com/giveaways/1-million-dollar-giveaway/Hope to hear from you soon! ~TJ

  • Not all information about charges

    SlottyGambler

    This app charged me 12.95 when there was nothing saying it cost anything. It just said for in-app purchases. Then as I was signing in, I was charged .99 then another 9.99

    Developer Response

    Hi SlottyGambler, Please reach out to us in Support directly through the in-game settings area and we'll be able to review any purchase history on your account. Hope to hear from you soon. Thanks! ~TJ