PayByPhone Parking

Name: PayByPhone Parking
Rating: 4.8 (670546 reviews)
Author: PayByPhone Technologies Inc.

The best way to park.

Free

671K Ratings
Ages

4+
Years
Category

Travel
Developer

PayByPhone Technologies Inc.
Language

EN
+ 9 More
Size

227.2
MB

PayByPhone is a global leader in mobile parking payments. More than 95 million drivers worldwide have trusted us with their payments to date. We simplify journeys for millions with smart, intuitive technology and user-focused features. Available in 11 languages, our app is used across more than 1,300 locations -including cities and private operators - in the UK, North America, France, Germany, and Switzerland. With the PayByPhone app, we help parking to be quick, seamless, and secure. Just enter or scan the location code, choose your duration, and pay using your preferred payment method - all from your phone. It’s all designed to simplify your journey, so you can focus on what matters most. Key features: Start and extend parking sessions remotely See active sessions at a glance with the Today View widget Use Maps or Nearby to find available parking Get SMS or push notifications before your session expires Review your parking history and past sessions Pin your parking location to easily find your vehicle Receive emailed receipts for expense tracking Pay with credit/debit card, Google Pay, Apple Pay, or PayPal (where available)

Ratings & Reviews

4.8

out of 5

671K Ratings

App is great, customer service not so much
08/28/2020

Vivi27CVT
I did a parking purchase in pay by park app for 8 hours, I stayed about 30 min in the parking because I was trying to call them couple of time since they say the customer line is busy and can’t take my call, I have an emergency and had to leave right away, tried to call them couple time to change my duration for parking and a refund but they said if it’s more than 20 min parking they can’t do anything about it and I have to pay the full price, the person on the line said she understand but wouldn’t resolve my problems and there’s nothing they could do for me, I even asked them to charged me for the duration I stayed instead, Maria is her name, she’s not professional, doesn’t understand to be a customer resolution means, have to ask a lot of my question with her supervisor, without me talking to her supervisor, and she doesn’t fit to be one. I’m not the type of person who will write a bad review, because i’m in the customer service industry myself. I love the app, it’s very convenient, I just hoped, I had a better customer service experience.

Developer Response
Thank you for taking the time to share this experience.Once your parking session is confirmed, the funds are transferred to the parking authorities who control their revenue stream and set customer service policy. Support agents are limited in only being able to communicate these protocols. Customer satisfaction is important to our team. To discuss this issue further, please create a support ticket with our escalations team here: https://support.paybyphone.com/hc/en-usThank-you
App is great, customer service not so much
08/28/2020

Vivi27CVT

I did a parking purchase in pay by park app for 8 hours, I stayed about 30 min in the parking because I was trying to call them couple of time since they say the customer line is busy and can’t take my call, I have an emergency and had to leave right away, tried to call them couple time to change my duration for parking and a refund but they said if it’s more than 20 min parking they can’t do anything about it and I have to pay the full price, the person on the line said she understand but wouldn’t resolve my problems and there’s nothing they could do for me, I even asked them to charged me for the duration I stayed instead, Maria is her name, she’s not professional, doesn’t understand to be a customer resolution means, have to ask a lot of my question with her supervisor, without me talking to her supervisor, and she doesn’t fit to be one. I’m not the type of person who will write a bad review, because i’m in the customer service industry myself. I love the app, it’s very convenient, I just hoped, I had a better customer service experience.
Developer Response 09/02/2020
Thank you for taking the time to share this experience.Once your parking session is confirmed, the funds are transferred to the parking authorities who control their revenue stream and set customer service policy. Support agents are limited in only being able to communicate these protocols. Customer satisfaction is important to our team. To discuss this issue further, please create a support ticket with our escalations team here: https://support.paybyphone.com/hc/en-usThank-you
If you don’t have this, you’re over complicating your life
10/23/2020

Xience
This app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use! Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance. Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes. Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk. Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wii

Developer Response
Picture this: your review, printed and framed, hanging in our office. Grateful the app is helping you spend time on the things that matter! Thank you, Xience!
If you don’t have this, you’re over complicating your life
10/23/2020

Xience

This app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use! Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance. Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes. Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk. Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wii
Developer Response 11/17/2020
Picture this: your review, printed and framed, hanging in our office. Grateful the app is helping you spend time on the things that matter! Thank you, Xience!
Works poorly with congested bandwidth
04/24/2019

Chedbe
The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.
Works poorly with congested bandwidth
04/24/2019

Chedbe

The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.
Kind of does what it’s supposed to, but horribly designed.
02/15/2024

missrain
It’s hard to believe this app was chosen by cities to handle public parking. The entire app is poorly designed, has an ugly interface and barely any useful functionality. The notifications are laughable. It only confirms that you parked (which is obviously redundant to having just confirmed that in the app), and doesn’t give a 15-min expiration warning or anything that would actually be helpful. Turning on location seems to *remove* the ability to locate via map; instead it just shows me a wallpaper of a city landmark. These are design choices that frustrate users because they’re so far outside of normal app functionality. Parkmobile is 1000x better and if you have the option, I highly recommend using that instead.Update: Thanks for the response from developers recommending to turn on location settings and to… read up on notifications. They are both enabled but unfortunately neither feature works regardless.

Developer Response
Hi missrain,Thank you for this important feedback, we appreciate hearing from you. To access the maps feature, please enable your location services. To learn more about SMS Notifications, please visit our support article: https://bit.ly/44hnMvU.Have a great day!PBP, Jill
Kind of does what it’s supposed to, but horribly designed.
02/15/2024

missrain

It’s hard to believe this app was chosen by cities to handle public parking. The entire app is poorly designed, has an ugly interface and barely any useful functionality. The notifications are laughable. It only confirms that you parked (which is obviously redundant to having just confirmed that in the app), and doesn’t give a 15-min expiration warning or anything that would actually be helpful. Turning on location seems to *remove* the ability to locate via map; instead it just shows me a wallpaper of a city landmark. These are design choices that frustrate users because they’re so far outside of normal app functionality. Parkmobile is 1000x better and if you have the option, I highly recommend using that instead.Update: Thanks for the response from developers recommending to turn on location settings and to… read up on notifications. They are both enabled but unfortunately neither feature works regardless.
Developer Response 02/14/2024
Hi missrain,Thank you for this important feedback, we appreciate hearing from you. To access the maps feature, please enable your location services. To learn more about SMS Notifications, please visit our support article: https://bit.ly/44hnMvU.Have a great day!PBP, Jill

We've made a few enhancements and squashed some bugs to make your parking experience smoother than ever.

Version 25.7.0

3d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Age Rating
Copyright

Developer Website

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Supports

Wallet

The simplest way to get all your passes in one place.

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Ratings & Reviews

What’s New

Version 25.7.0

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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Wallet

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