Hard Rock The Holidays FAQ

The Box Office is located outside the venue adjacent to Hard Rock Cafe.

ADA Seats can be purchased at Ticketmaster.com. If there is a need to exchange previously purchased tickets for ADA, please visit the Box Office before show time. There is NO guarantee that comparable tickets will be available.

Yes. All guests MUST have a ticket to enter. Children under 7 are free.

Ticketmaster is the only authorized ticket-selling agent for Hard Rock The Holidays. Seminole Hard Rock Hotel & Casino is NOT responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit/invalid tickets.

Tickets can be transferred via Ticketmaster. NO screenshots of tickets will be accepted.

All ticket sales are final – no refunds, exchanges or upgrades.

Casino guests will receive a confirmation via email with the time and location of ticket distribution.

Hard Rock The Holidays’s main entrance will be at The Guitar Hotel Pool.

Complimentary self-parking is available in any of the three garages (Lucky Street, Seminole Way or Winners Way). Valet parking is available at any of the three locations (Hard Rock Hotel, The Guitar Hotel and Lucky Street). Fees vary.

Guests dropped off for a Hard Rock The Holidays show are encouraged to instruct drivers to drop off and pick up at The Guitar Hotel porte-cochère or Lucky Street valet. 

Doors open to the public at 6:30PM daily, unless otherwise noted. 

Ensuring the safety of our guests, artists and employees is always a top priority of Hard Rock The Holidays. Be advised that for all events held at Hard Rock The Holidays, venue security will utilize a Walk-Through Metal Detector to scan all guests entering the venue. A secondary measure of bag searches and wanding will be conducted if warranted.

Yes, the merchandise stand is located by The Guitar Hotel Pool entrance across from The Guitar Hotel elevators.

Guests of Hard Rock The Holidays are NOT allowed to bring in outside food. Outside beverages will be poured into a plastic cup upon entry into the venue.

Food and beverages are available for purchase at Hard Rock The Holidays. We offer cashless options for food and beverage transactions, using credit card or mobile payment, including Google Pay and Apple Pay. Photo I.D. is required for alcoholic purchases.

Guests of the resort can check with concierge to see if wheelchairs are available for rent. Wheelchairs and wheelchair escorts are NOT available to guests unless a guest is involved in an incident and is being transported/seen by Seminole Fire Rescue EMS Team. 

Family restrooms are located thought the experience, follow signs for the nearest restroom.

Any found items will be brought to the resort’s Security Podium, located on the casino floor near the food court. 

If medical assistance is required, please see a greeter or security guard immediately. The first aid room is located on the first floor across from sections 108-109-110. 

All exits are final. There is NO re-entry after exiting the experience.

Baby Changing Stations are in all restrooms throughout the experience.

Yes. Complimentary Wi-Fi is available for all guests.

Hard Rock The Holidays is committed to providing a safe and enjoyable atmosphere for all our guests. If there is an emergency, please contact the nearest Hard Rock The Holidays employee, or call the security monitor room at (954) 797-5558. Security has staff trained in Basic First Aid, CPR, and AED use. There is also a Seminole Fire Rescue EMS Team on-site daily.

• Bags, backpacks, briefcases larger than 14” x 14” x 6” (will be subject to search)
• Outside food
• Glass, cans and aluminum bottles
• Pets (not including service animals with paperwork)
• Chains/spikes
• Camera with an extended lens longer than (6) inches, recording devices, tripods, professional camera auxiliary lenses, selfie sticks
• Fireworks
• Illegal substances
• Laser pointers
• Hoverboards and skateboards
• Whistles, horns or other noisemakers
• Firearms, knives, weapons of any kind, pepper spray/mace
• Computers, laptops, iPads
• Drones
• Note: Grills and/or fireworks may NOT be brought into the parking lots. For the safety of all guests, attendees may be subject to search. 

Smoking is NOT permitted inside of Hard Rock The Holidays, including vapes, e-cigarettes, electronic, and other smoking devices. This policy is strictly enforced. Violation of this regulation is grounds for ejection. A designated smoking area is provided adjacent to the main bar on the concourse, where patrons can smoke.

We do not offer tours of the experience.

Walkways should be always kept clear. For the safety and comfort of all guests, please do not sit or stand in the walkway. Please be courteous to fellow guests and follow directions from Security and the Greeters.

Guests in attendance are required to be fully dressed including shoes.