As the U.S. celebrates Thanksgiving, we want to take a moment to thank each and every one of our employees, clients and partners around the world for your trust, support and continued commitment to making an impact together. Wishing you and your loved ones a warm and happy Thanksgiving.
Alorica
Outsourcing and Offshoring Consulting
Irvine, CA 368,582 followers
Your business IS our business.
About us
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
- Website
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https://www.alorica.com
External link for Alorica
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Irvine, CA
- Type
- Privately Held
- Founded
- 1999
- Specialties
- Digital Customer Experience, Contact Center Services, AI-Powered Solutions, Business Process Consulting, CX Strategy & Execution, Data & Analytics, Digital Transformation, Multi-Channel Support, Content Moderation, Financial Services, Healthcare, Technology, Retail, and Communications & Media
Locations
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Primary
Get directions
5161 California Ave
Suite 100
Irvine, CA 92617, US
Employees at Alorica
Updates
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Seasonal surges stretch teams thin, and your customers won’t wait. Rising costs, staffing challenges, evolving traveler expectations, and escalating fraud threats make delivering consistent CX harder than ever. We make the impossible possible. Our scalable solutions help global travel and hospitality brands flex with demand, protect brand integrity, and deliver seamless support—across every channel, every language, and every season. Will your CX keep travelers happy when demand is at its highest? Discover why leading airlines, booking platforms, and hospitality brands trust us as their #1 CX partner: https://bit.ly/3Ko7op7 #TravelCX #TravelIndustry #DigitalFirst #Innovation
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If you are expanding globally, language should not slow you down. Alorica ReVoLT® provides real-time voice translation in 75 languages and more than 200 dialects with consistent accuracy. Let’s connect and explore how ReVoLT can support your growth: https://bit.ly/48rXlbQ
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Bold ideas. Tough questions. Real results. This is what we promise every client. Every time. We don't do surface-level CX. We don't chase trends. We build partnerships that last and drive outcomes that matter. See what sets our approach apart. 👇 #CX #CustomerExperience #Innovation
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Reputation isn’t shaped by campaigns—it’s built in the small, everyday interactions that make customers feel seen. In this latest Retail Merchandiser Magazine article, Alorica’s Global Market Leader Lathana Jadah Hawkins explores how emotionally intelligent AI strengthens those moments by sensing frustration, adapting in real time, and elevating every experience. Read more here: https://bit.ly/4is32Kt
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Our Miami Lakes and Cutler Bay, FL teams came together to support Hurricane Melissa relief efforts, preparing and delivering 1,000 care packages to families in Alorica Jamaica’s surrounding community. Each package included essential items like food and water, providing meaningful support during a challenging time. This is what being #OneAlorica looks like—working together across borders to support each other, step up when it matters, and make a difference.
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We believe growth doesn’t happen by accident—it happens when people feel supported, seen and connected to leadership that’s willing to share the real lessons behind success. On Double Take with Mike & Max, our Co-CEOs talk openly about the challenges they’ve faced, the mistakes they’ve learned from and the mindsets that keep them moving forward. Listen for leadership you can relate to and insights you can use: https://lnkd.in/gJ2jP99m
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We’re proud to have been Sanas’ first partner and even prouder to see how far this collaboration has come. Together, we’ve transformed how people connect through innovation that empowers both agents and customers around the world. Read below for the origin story behind this pioneering partnership.
Standing with pioneers. Four years ago, Alorica made a bet that few would have understood. We didn't just invest in Sanas - we became their first partner when they were an idea, a small team, and a shared vision to break down communication barriers in customer experience. Andy Lee saw what others couldn't: that accent harmonization and noise cancellation weren't just features, they were fundamental to human dignity and business outcomes. The first real Sanas office wasn't in Silicon Valley - it was inside an Alorica building. A small room where founders and pioneers worked shoulder-to-shoulder with Alorica, the world's leading CX provider, to craft something transformational. That proximity wasn't convenient, it was intentional. True innovation requires truth-telling, and truth-telling requires trust. Here's what I've learned: early innovation demands unwavering commitment even when the path isn't clear. The journey from vision to reality tests everyone involved. But when you're building technology that fundamentally changes what's possible - bi-directional noise cancellation, accent harmonization at scale, record sampling rates that actually deliver confidence to agents - you don't quit when it's hard. You lean in with grit, determination, humility, and yes, humor. This week in Bangalore, I visited the new Sanas offices with Ankit Dubey, Nitesh Varshney, Dipanjan Dutta, Sundar Hariharan, and Shikha Kamra. Standing in front of that logo with the entire team, I was reminded why partnerships like this matter. Alorica now delivers bi-directional noise cancellation as standard across our voice services and accent harmonization in nearly every geography we operate. Not because it was easy, but because Andy Lee, Max Schwendner, and Michael Clifton believed in pushing boundaries. Because the Alorica IQ team - our digital innovation practice - stayed committed to making the technology work for real clients in real environments. Sanas just expanded accent translation to African and Middle Eastern markets. They were named Frost & Sullivan's Company of the Year for Accent Translation. These aren't just product milestones - they're proof that when you combine visionary investment, pioneering partnership, and relentless execution, you don't just build technology. You change industries. To the Sanas team in Bangalore and everywhere: you're changing lives. To my Alorica IQ colleagues who never stopped iterating: this is what CX innovation leadership looks like. To Andy Lee, Sharath Keshava Narayana, Maxim Serebryakov, and Shawn Zhang, your vision is now reality, and the entire industry benefits from what we built together. Sometimes the hardest paths lead to the places worth going. This is one of those times. #CXInnovation #AIforGood #DigitalTransformation #Partnership #Leadership #Sanas #AloricaIQ #CustomerExperience #CaryaCarya Venture Partners
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As the holiday season ramps up, travelers expect fast, secure, and personalized support. But mounting operational challenges, rising costs, staffing chaos, and escalating fraud threats make that harder than ever. That’s where we come in. Our CX solutions enable travel and hospitality brands to deliver seamless support across every channel, from first click to final checkout. We flex with demand, scale securely without chaos, and keep travelers connected without compromising experience: https://bit.ly/4p6PtSC #TravelCX #TravelIndustry #DigitalFirst #Innovation
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Think you already know Alorica? Think again. We’ve evolved into both a digital-first and people-focused CX leader—boldly driving top-ranked performance for 250+ of the world’s most respected brands, while supporting our employees and communities in the most impactful ways as #AuthenticallyAlorica. After 25+ years of redefining customer experience, our mission remains the same: to make lives better, one interaction at a time. This month’s Digital Drop reintroduces who we are, what we do, and how we’re shaping the future of CX.