☎️ Your contact center isn’t just solving problems, it’s generating the richest, most untapped customer insights you have. In this episode of By the Numbers, Andrew Custage and our Chief Strategy Officer Sid Banerjee break down what’s really happening inside conversations… and what leading organizations are doing differently. 🔥 Key insights from 500+ practitioners: • Every call contains signals surveys can’t touch • CX teams want in, yet siloing is slowing them down • The big unlock? Shared platforms + shared insights 🎙️ If you’re thinking about scaling AI, fixing journey friction, or coaching agents smarter, this one’s a must-watch. Full conversation in the comments.
About us
Still running CX on surveys alone? That’s not listening. It’s guesswork. Medallia turns every customer signal — voice, chat, web, social — into clarity, so your teams can act fast and lead with confidence. Why? Because we’re on a mission to give CX the power it deserves. You hold the keys to growth, risk reduction, and market leadership. We help you turn them. Sync everything. Miss nothing.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
Updates
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A powerful reminder of what’s possible when vision, partnership, and customer understanding come together. Nationwide’s journey shows how meaningful change can scale when organizations truly listen and act with intention. Proud to have supported this transformation alongside Kantar— a story full of inspiration for future CX innovation.
"Our rebrand wasn’t just a cosmetic change, it was part of something much bigger. It was our blueprint for a modern mutual." Stephen Mitchell, Nationwide Building Society. Learn how Nationwide became a multi-award-winning bank driven by a clear and unified purpose with customers at the centre of every decision. Let this story inspire your 2026 CX planning; watch the recording now: https://lnkd.in/epFY5_pS
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Ready to stop talking about transformation and finally get the clarity, tools, and guidance to make it happen? Experience ’26 is stacked with leaders who’ve actually done it— aligned stakeholders, modernized their programs, and delivered impact that matters at the executive table. You’ll walk away with: ⚡ Clear frameworks to connect your signals 🤝 Practical approaches for aligning teams and proving impact 🤖 AI tools that sharpen insights and accelerate action 📍 Ways to solve friction at the root, across journeys Last year inspired change. This year equips you to lead it. 💥 Link to register in the comments. #MedalliaExperience
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🚨 Stop explaining WHY you need conversational intelligence. Prove it. The ROI calculator reveals big $$$ hiding in your call logs: 👉 Plug in a few basics 💥 Instantly see the upside from fixing everyday issues Those “Where’s my confirmation?” calls…They’re preventable revenue leakage. Make your case and get the green light. 🔗 https://lnkd.in/ehRFexEA
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We’re taking Experience ‘26 to new heights 🏔️ Thrilled to announce that adventure-seeker, boundary-breaker, game-changer, and NYT bestselling author Alison Levine is joining us as a keynote speaker! Alison led the first American Women’s Everest Expedition, showing what becomes possible when clarity turns into action—and action delivers outcomes at the world’s most extreme altitudes. She brings hard-earned lessons that mirror what CX leaders are tackling today: leading through uncertainty, aligning teams fast, and driving real results when the stakes are high. Save your spot today! 🎟️ https://lnkd.in/emu5Js5v #MedalliaExperience
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Hot take...You don’t need more surveys. You need to use the data you already have. Those overlooked signals are where the real ROI hides. The stuff your execs actually care about. Our experts unpack how top CX leaders connect those signals, align teams, and turn insight into outcomes execs pay attention to. Curious? You should be. 📹 Watch the full breakdown, link in the comments.
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Connections made. Boundaries pushed. Standards raised. Some events simply transcend the moment. Thank you to the visionaries, innovators, and change-makers who made our 🏙️ NYC City Tour completely unforgettable. We had the best time in the Big 🍎 and it was a stellar close to our 2025 City Tour series. 🎤 A huge thank you to all of our amazing speakers: Mark Bishof, Sid Banerjee, Fabrice Martin, Jennifer Rodstrom, Ginny Couvillon, and Simon Gough. If you weren't on the guest list this time, you will definitely want to join us in Las Vegas for Experience ‘26 – stay tuned for more news on that coming soon 👀
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Nationwide Building Society's customer-first journey is redefining what great experience looks like in banking. Join this live conversation on how a clear purpose, actionable insights, and human-centered design can transform CX at scale. 📅 Nov 20 | 3:00–4:00 PM GMT 👉https://lnkd.in/eafDEN6K
Nationwide Building Society didn’t stop at measuring experiences—they built a CX system that transforms insight into action. By embedding real-time feedback into decision-making, they empowered teams to close the loop and deliver meaningful improvements where it matters most. Join Nationwide Building Society, Medallia and Kantar as we unpack the strategy behind this transformation—and what it means for the future of customer experience. A Modern Mutual: The Nationwide CX Success Formula 🗓️ 20 November | 🕒 3PM – 4PM GMT Register Now: https://loom.ly/XjmFrwk
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The biggest CX signal isn't a survey score. It's the conversation. 🗣️ If you're not analyzing 100% of your customer interactions, your competitor is. Read the research and lead the charge: https://bit.ly/4oBcwFk
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CIBC isn’t chasing scores. They’re proving CX = ROI. At Experience ’26, they’re sharing HOW they gained organizational buy-in for a data-driven framework, connecting advocacy to outcomes. This is just a sneak peek at the 🔥 lineup of sessions and speakers like Andrew Gillingwater and Connie Leary! Peek the growing agenda 👉 https://lnkd.in/eRDqus53 #MedalliaExperience