From our Talkdesk family to yours, we wish you a restful, relaxing, and cozy Thanksgiving!
Talkdesk
Software Development
San Francisco, CA 319,284 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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https://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
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Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for our customers and improve their bottom line. Talkdesk Express, our platform built for small businesses, gathers AI-powered customer service tools in one easy-to-use platform, so SMBs can launch quickly, serve their customers better, and grow confidently, just like the big brands.
Locations
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Primary
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535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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What a huge win for Michael Matoush, the 2025 CX Innovators Awards AI Visionary Honorable Mention award winner! This Thanksgiving, we're feeling thankful for his ability to lead Career Certified from an enterprise with no AI-powered CX to a robust deployment in less than a year! His strategy, which frames AI as a teammate rather than a tool, led to: ⚡ Talkdesk Autopilot resolving 38% of chat interactions ⚡ A 30-second drop in average handle time ⚡ A 23% increase in survey response rates ⚡ His contact center being open 24/7/365 ⚡ A productivity increase to 82% Two words: truly inspirational! ➡️ See how Mike delivered this rapid, high-impact transformation: https://lnkd.in/gUetetFN ➡️ See the 2025 CX Innovators Awards winners: https://lnkd.in/g6sFj9RM #CXInnovators #CXInnovatorsAwards #Winner #CX #AI #CXA #ContactCenter #Efficiency #HyperPersonalization #CCaaS #Chatbot #Agents #News #AHT #HoldTime #Growth #CSAT #Software #VirtualAgent #Scale #NPS #FirstContactResolution #Omnichannel #OPEX #CareerCertified
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💪 Meet the innovators shaping the next era of CX! 🗣️ This year’s Talkdesk CX Innovators Showcase features award-winning leaders who’ve cracked the code on blending AI-powered automation with human expertise, and they’re sharing exactly how they did it. 👂 You’ll hear how leaders are delivering real results, including: Michael Matoush of Career Certified: How he increased customer survey responses from 2% to 25% while maintaining a 4.5+ CSAT Rob M. of Emprise Bank: How he boosted CSAT by 13 points to 95%+ and increased survey response rates from 10% to 40% using SMS feedback Amber Scott of Serta Simmons Bedding, LLC: How she turned CX into a revenue and loyalty driver using 360-degree customer views to fuel business growth Jacquelin James of Quadient: How she reached 65% self-service resolution and reduced average handle time by 45 seconds with automation Don’t miss this powerhouse lineup! 📅 December 10 | 9 AM PT / 12 PM ET 🎟️ Register now via the link below: https://lnkd.in/gA5thGMD #Talkdesk #CXInnovators #AI #CX #CXInnovatorsAwards #Webinar #Live #Learn #ContactCenter #CCaaS #CXA #Automation
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We're still feeling the glowing energy from the 2025 Talkdesk Analyst Summit, so we figured we'd share this epic recap by Dave Michels! After spending a week with Team Talkdesk, here were his key takeaways: 1️⃣ High-quality data is key to AI success 2️⃣ Verticalization is critical to serve diverse customers 3️⃣ Continuous improvement in automation is paramount 4️⃣ CX automation is fresh, new, and powerful 5️⃣ Agility is necessary for efficiency and effectiveness 𝐂𝐡𝐞𝐜𝐤 𝐨𝐮𝐭 𝐡𝐢𝐬 𝐰𝐫𝐢𝐭𝐞-𝐮𝐩 𝐡𝐞𝐫𝐞, 𝐚𝐧𝐝 𝐥𝐞𝐚𝐫𝐧 𝐦𝐨𝐫𝐞 𝐚𝐛𝐨𝐮𝐭 𝐓𝐚𝐥𝐤𝐝𝐞𝐬𝐤 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 (𝐂𝐗𝐀) 𝐯𝐢𝐚 𝐭𝐡𝐞 𝐥𝐢𝐧𝐤 𝐛𝐞𝐥𝐨𝐰: https://lnkd.in/gvU6dM_W 𝐀𝐥𝐬𝐨, 𝐜𝐡𝐞𝐜𝐤 𝐨𝐮𝐭 𝐭𝐡𝐢𝐬 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐟𝐮𝐥 𝐓𝐚𝐥𝐤𝐝𝐞𝐬𝐤 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 𝐒𝐮𝐦𝐦𝐢𝐭 𝐰𝐫𝐢𝐭𝐞-𝐮𝐩 𝐰𝐫𝐢𝐭𝐭𝐞𝐧 𝐛𝐲 𝐞𝐱𝐩𝐞𝐫𝐭 𝐚𝐧𝐚𝐥𝐲𝐬𝐭, Blair Pleasant, 𝐟𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨 𝐚𝐛𝐨𝐮𝐭 𝐂𝐗𝐀: https://lnkd.in/gftmwweX #Talkdesk #Analysts #TalkdeskAnalystSummit #TalkdeskAnalystSummit25 #AnalystSummit #CXA #CustomerExperienceAutomation #CCaaS #ContactCenter #CX #AI
Enterprise Communications Analyst | Protagonist | Specializing in Storytelling & Reputation Management for good brands.
My thoughts on #TalkdeskAnalystSummit25 The event took place in the small town of Savannah, GA. My first time visiting this lovely town. I like a Main St. filled with bike stores and ice cream shops. In front of the hotel was the Savannah River, a relatively modest waterway that hosts a regular procession of massive container ships to/from the Port of Savannah — the 3rd-busiest container port in the nation. This parade of deliverables served as an apt metaphor for the Talkdesk Summit. Talkdesk is likely the smallest of the providers on the CCaaS MQ, yet it steadily delivers payloads of new capabilities. I was surprised by how much has changed since their event a year ago. The first rule of CCaaS (in 2025) is not to talk about CCaaS. Talkdesk instead focused on CXA (Customer Experience Automation). Talkdesk has reemerged as a CXA machine, not just for its own CCaaS customers, but also for those using other platforms like Genesys and Avaya. This CC agnostic approach for automation is a growing trend, pioneered by Verint and adopted by others like Google and NiCE. I find #CXA resonates well because it requires CC expertise (agentic AI, verticals, and workflows) and is more focused than the broad term "CX." Here are five key themes I took away: 1 Data: While many lead with AI, Talkdesk emphasizes data, a good differentiation since AI is hard to distinguish. Talkdesk sees gaps in enterprise data (needed for AI) as an opportunity and is building tools to fill them. 2 Verticals: Talkdesk has leveraged its long-standing vertical GTM focus into a CXA competitive advantage. AI needs data, which often comes from third-party vertical systems. This highlights their expanded partnership with Databricks, enabling customers to create and leverage data lakes to build a 360-degree customer view, including data from systems such as Epic in healthcare. 3 Lifecycle approach to automation: I was impressed by Td's lifecycle approach: Discovery > Build > Orchestrate > Measure, repeat. This creates a flywheel for continuous improvement in automation. 4 Innovation: CX automation is being defined daily, with no established manual. An advantage requires a passionate, vertical-focused approach that drives outcomes and "moves the needle." 5 Agility: Talkdesk regularly demonstrates its agility. It is rightsized to mobilize quickly and benefit from its entirely homegrown solution, which means relatively little tech debt given its young age and lack of acquisitions. A particular event highlight was the presentation by the Asst Head Banana of the Savannah Bananas baseball team. His talk was a powerful and refreshing reminder of the power of a smile and why #CX truly matters. I am pleased to report that #CCaaS hasn’t been forgotten at Td. While not the top focus, Talkdesk presented plenty of CCaaS improvements (platform, automation, and applications) on its roadmap.
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We're extending a huge congrats and a crisp high-five to Remedy Meds, our 2025 CX Innovators Awards Optimization Leader Honorable Mention winner! In just 13 months, they scaled from zero infrastructure to a 200+ agent, AI-enabled contact center managing 3,000+ daily calls for multiple telehealth brands, and for this, they deserve some recognition. Curious how they pulled off such a feat? Thanks to Talkdesk Copilot, Remedy Meds achieved real-time transcription and automated documentation, freeing agents to focus on empathetic patient relationships and business leaders to focus on growth and ROI. Their investment reduced attrition and optimized OPEX, creating a competitive advantage through predictable, timely support. Take a look at their model for scalable, compliant patient care: https://lnkd.in/g6vHsGWK See all of the 2025 CX Innovators Awards winners' stories here: https://lnkd.in/gSw8UCvw #CXInnovators #CXInnovatorsAwards #Winner #CX #AI #CXA #ContactCenter #Efficiency #HyperPersonalization #CCaaS #Chatbot #Agents #News #AHT #HoldTime #Growth #CSAT #Software #VirtualAgent #Scale #NPS #FirstContactResolution #Omnichannel #OPEX #RemedyMeds
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Our very own Patty Hayward wrote an article about why AI isn’t a magic fix for healthcare CX.... If you plug new tech into a broken process, you don’t get efficiency, you get chaos at scale. Fundamental transformation requires the following sequence: 1️⃣ 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐢𝐳𝐞: Clean out the "attic" of legacy complexity and turn 6,000 messy workflows into 30 clear ones 2️⃣ 𝐂𝐞𝐧𝐭𝐫𝐚𝐥𝐢𝐳𝐞: Build a single, reliable front door so patients reach a person, not a voicemail, within a fragmented system 3️⃣ 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞: Then apply agentic AI to high-volume tasks to unlock clinical capacity without compromising safety Put simply: This strategy works. Just look at Evara Health: they are now handling over 50% of appointment calls without human intervention! Read our full Customer Experience Automation (CXA) strategy here: https://lnkd.in/gCXmyFT4 #Blog #Article #Learn #Read #Talkdesk #CX #AI #CXA #Automation #CustomerExperience #CustomerExperienceAutomation #Health #Healthcare #Patient #Provider #HealthAndLifeSciences #LifeSciences #ContactCenter #CCaaS #News
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If you’re still "preparing" for the future of CX, you’re already late... Customer expectations are accelerating faster than most legacy tech stacks can handle. Here are the five shifts happening right now that you need to know: 🧠 𝐀𝐈 𝐢𝐬 𝐚 𝐭𝐞𝐚𝐦𝐦𝐚𝐭𝐞, 𝐧𝐨𝐭 𝐚 𝐭𝐨𝐨𝐥 - Stop building scripted bots. Start deploying agentic AI that thinks, acts, and solves problems 🧠 𝐄𝐗 𝐝𝐫𝐢𝐯𝐞𝐬 𝐂𝐗 - You can’t have happy customers with burnt-out agents. AI handles the grunt work so your team can handle the empathy 🧠 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐥𝐨𝐨𝐩𝐬 𝐚𝐫𝐞 𝐜𝐨𝐫𝐞 - "Set it and forget it" is dead. Your AI (and your humans) must learn and adapt daily 🧠 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐛𝐞𝐜𝐨𝐦𝐢𝐧𝐠 𝐡𝐲𝐩𝐞𝐫-𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 - Real-time context beats a generic "Hello [First Name]" every single time 🧠 𝐇𝐮𝐦𝐚𝐧 + 𝐀𝐈, 𝐧𝐨𝐭 𝐇𝐮𝐦𝐚𝐧 𝐯𝐬. 𝐀𝐈 - It’s a partnership, not a replacement. Together, they deliver results neither could achieve alone Don't get left behind by the competition... Dive into our most recent blog post below: https://lnkd.in/gd2kEEBQ #CX #AI #Blog #News #Read #Learn #CustomerExperience #Talkdesk #ContactCenter #Article #CCaaS #CXA #CustomerExperienceAutomation
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United Rentals retooled its customer experience thanks to Talkdesk Customer Experience Automation (CXA). As one of North America’s largest equipment rental companies, United Rentals partnered with Talkdesk to modernize its CX infrastructure at enterprise scale, and the results are astounding! With AI at the core, the company now delivers seamless, consistent service across 1,400+ locations, driving measurable results that we just had to share with you. Want to see their CXA case study? Hit the link below: https://lnkd.in/gUv_NaXd #Talkdesk #CaseStudy #CustomerSuccessStory #Agent #AI #CX #CXA #CustomerExperienceAutomation #CCaaS #ContactCenter #UnitedRentals #News
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Sound the alarm for LifeSearch, our 2025 CX Innovators Awards Optimization Leader Award winner! First, by evaluating 100% of calls with our AI-powered software (compared to 1% previously), they achieved a massive leap in compliance and efficiency. Next, LifeSearch deployed Talkdesk QM Assist, providing agents with daily coaching and real-time support. This type of optimization is genuinely deserving of an award because both of these changes: 📊 Eliminated operational burden 📊 Strengthened compliance 📊 Elevated agent confidence 📊 Improved call efficiency 📊 Saved time 📊 Modernized their contact center Congrats to LifeSearch for this epic win! Want to see all of the 2025 CX Innovators Awards winners and learn how AI drives better agent visibility and development? Click the link below: https://lnkd.in/gpaZxEmB #CXInnovators #CXInnovatorsAwards #Winner #CX #AI #CXA #ContactCenter #Efficiency #HyperPersonalization #CCaaS #Chatbot #Agents #News #AHT #HoldTime #Growth #CSAT #Software #VirtualAgent #Scale #NPS #FirstContactResolution #Omnichannel #LifeSearch
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In the latest Gartner® Magic Quadrant™ for CCaaS, Talkdesk has been named a Leader! See what our CEO, Tiago Paiva, has to say about it, and be sure to get the 2025 report here: https://lnkd.in/gSC3tDd4 #Gartner #MQ #MagicQuadrant #Talkdesk #CXA #CCaaS #ContactCenter
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