We are seeking an experienced General Manager to plan and oversee day-to-day operations at Fairfield Inn & Suites Hooksett. The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. This is a full time position located in Hooksett, NH.
Work Performed
As General Manager, you are responsible for leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.
Oversee day-to-day operation of the hotel and maintain all standards of guest service
Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
Interface with guests on a daily basis and resolving any concerns that may arise
Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
Assess and adjust performance throughout the year to stay profitable
Ensure adherence to hotel and company policies and/or procedures
Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
Ensure that each guest experience exceeds expectations
Requirements
3+ years of Marriott/Fossee experience
Proven track record of GSS success
Previous experience in a managerial role overseeing a team, preferably in hospitality
Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
Ability to understand and provide excellent customer service
Maintain a friendly, cheerful and courteous demeanor at all times
Must be responsible and be able to work independently
Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
Ability to stand for long periods of time
Ability to lift/push up to 50 lbs
Must be able to work onsite at the hotel location
Ability to cover shifts as needed for associates
Hours required: Full Time
Proficiency in the English language
Additional Preferred Skills/Qualities
Strong attention to detail
Second language is a plus, preferably Spanish or French
Refer a friend – get paid extra when they join our team!
Bonuses for name recognition and guest score
Opportunities to grow – one of the fastest-growing hotel companies
How To Apply
Apply HERE. Applications submitted by any other channel will not be considered.
About Fairfield Inn Hooksett
At the Fairfield Inn by Marriott® Hooksett, your hotel experience will be what you make it! We are the closest hotel to Southern NH University located just 3 minutes from the campus. We are only minutes from downtown Manchester where you can enjoy dozens of pubs and restaurants from a variety of different cultures. Enjoy easy access to the SNHU Arena, Manchester/Boston International Airport and 35 minutes to the New Hampshire Motor Speedway. Our breakfast ambassador is always ready with hot coffee and a quick and healthy hot breakfast featuring eggs, sausage and much more. Our hotel has complimentary Wi-Fi and is 100% wireless, we have a 24 hour business center, newly renovated Indoor pool.
About Giri Hotels
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.
We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.
You are right for the team if you are:
Happy – nice to be around and friendly
Humble – willing to learn
Helpful – team player, always willing to pitch in, looking for ways to be productive
Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.
Watch A Brief Video To Learn More About Us
Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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