From the course: How Project Managers Build High-Accountability Teams

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Case study: "What would you do?"

Case study: "What would you do?"

From the course: How Project Managers Build High-Accountability Teams

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Case study: "What would you do?"

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- Consider this situation. You're a project manager for a website redesign project. As you walk into the conference room for your team's regular Monday morning status meeting, one of your team members, Kevin, greets you warmly and casually mentions that he didn't have a chance to complete the draft design that he was to have ready for the team today. He insists that he started on it a week ago, but had to put out so many fires this week, that he didn't have a chance to get back to it. He apologizes and waits for your response. What do you say? Here are a few options. Response one: no worries. I completely understand. Just get to it as soon as you can. Response two: thanks for letting me know. When do you think you can get to it given your workload? Response three: you should have alerted me sooner. Can you get it done this week? Response four: this is unacceptable. I need you to drop everything and get it done today. Response five: something else. Press pause now and think about how…

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