From the course: PMI Certified Associate in Project Management (CAPM)® Cert Prep

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Managing stakeholder communications

Managing stakeholder communications

From the course: PMI Certified Associate in Project Management (CAPM)® Cert Prep

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Managing stakeholder communications

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- We've already talked about how important managing stakeholder communications is. So now let me go into detail about the tools, the techniques, and the vocabulary we use for managing stakeholder communications. Let's begin by defining it. So, stakeholder communications refers to the patterns of exchanging information and knowledge between team members. It's a really important area of project management. And, of course, there are cross-cultural challenges in communications. People have different styles, different working methods, different ages, nationalities. They come from different professional disciplines, ethnicity, race, gender. All of these things affect the culture of communication. Now, let me emphasize that engagement is interactive. You're not just talking. And an important aspect of that is that feedback is important. It confirms understanding. It often confirms agreement and identifies nuances. So, the…

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