From the course: Salesforce Sales Foundations Cert Prep

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Negotiation

Negotiation - Salesforce Tutorial

From the course: Salesforce Sales Foundations Cert Prep

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Negotiation

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- [Instructor] Now this next stage is going to be all about negotiation and dealing with objections. Now we're going to go into more about objection and objection handling later on in this section. But one major objection is going to be price here, and that's often what you're going to be thinking about when it comes to negotiation. You may need to negotiate on price, maybe product features. They don't necessarily have all the product features that they would like. They also could object based upon the ease of the product's use. And just remember that all objections should be handled both respectfully and appropriately for their objection type. One thing that's really important here to be able to sell in a relational way or to get the relationship sell, is to make sure that you are respectfully listening to their objections and not trying to be the correct person in this scenario, or be the right person to win the conversation or win the argument, but rather to maybe help them reframe…

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