From the course: Writing Customer Service Emails
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Answer all of the customer's questions
From the course: Writing Customer Service Emails
Answer all of the customer's questions
- All day long, customers are asking us the same thing over and over and it's easy to skip a question. So this lesson offers some simple advice. Be sure you've answered all the customers questions. Sometimes the customers questions in an email are easy to see. Look for the question marks. If you do a quick read of this email from Safeek, you'll see that he's asked two questions. Can I pay by cheque? And if so, what is the process I need to go through? A complete reply to Safeek looks like this. Dear Safeek, yes, you can pay for your transcript by cheque. Just complete the attached transcript request form. Then mail the form and the cheque to the office of the registrar. But in some customers emails, especially ones that are kind of long or disorganized, the questions can be a bit difficult to see. Read this email from Victor to Agile Home Furnishings. Skim it for question mark so you can gather his questions. Does this…
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