Holy Cross Health is honored to recognize Shawnie Turner-Rigg as Leader of the Quarter. As Guest Relations Manager, Shawnie oversees patient relations, service recovery, language and interpretation services, and lobby and PBX operations. She supports patients and families through complex healthcare experiences with patience, empathy, and dedication. Much of her impact happens behind the scenes, making a meaningful difference every day. "Shawnie has what can only be described as a 'gift' for working with people who are often frustrated. Her gift helps her to listen with empathy, get to the root cause of the problem, and work to find a resolution that helps patients and family members move forward in a positive way." Thank you, Shawnie, for inspiring others through your leadership and your genuine care for every person you serve. #HolyCrossHealth #Hospital #TrinityHealth #NonProfit #Healthcare #PublicHealth #Community #Recognition #HealthcareLeadership #MedicalProfessionals #PatientAdvocacy #PatientCare #FrontDesk
Shawnie is amazing! Great job!