How to Write the Resume Accomplishments Section

Career advice I’d give my younger self: Keep a record of your wins Document your accomplishments as you go - not just what you did, but the real impact. (Keep this in a personal repository, not at work.) Most of us move from project to project, thinking we’ll remember the details when we need them. Then, when it’s time for a job search or a performance review, we struggle to articulate our impact. Instead, whenever you start a new project, ask yourself: “How will my future self talk about this?” Think in terms of a story - a problem worth solving, a difficult and challenging solution, and a meaningful transformation. You don’t have to wait until the project is finished to start writing it. Step 1: The problem What problem are you solving? A (business) problem worth solving has the problem itself, which lead to symptoms that, if they aren't addressed, can lead to disaster. For example, you might be replacing a legacy workflow. The old workflow is slow and includes manual steps. This results in errors and customer dissatisfaction, which leads to financial risk (due to errors) and churn, resulting in stagnant revenue and declining market share. You'll get more insight over time, but just start at the start. Write down what you know. Step 2: Document the outcomes you (or your leadership) are expecting or hoping for You may not know the final impact yet, but you have a hypothesis. What will change if your project succeeds? More revenue? Higher efficiency? Customer satisfaction improvements? Write that down. The transformation is often the opposite of the problem: if revenue is stagnant, the goal is growth. If churn is rising, the goal is retention. Define the ideal outcome early. Step 3: Capture the key components of the solution As technologists, we naturally document what we built. That’s fine, but remember—hiring managers and execs care less about features and more about impact. And how you collaborated and persuaded stakeholders to create and keep alignment. Step 4: Update your story as you go As your project progresses, go back and update: ✔ What you learned about the real problem ✔ Changes in your approach ✔ The actual results once customers started using your solution Often, the results blossom in unexpected ways - leading to social proof like customer stories, awards, or internal recognition. Capture those. These stories become the basis of a resume that gets interviews and they're great for performance reviews.

𝗟𝗲𝗳𝘁 𝗬𝗼𝘂𝗿 𝗝𝗼𝗯 𝗔𝗻𝗱 𝗦𝘁𝗿𝘂𝗴𝗴𝗹𝗶𝗻𝗴 𝗧𝗼 𝗤𝘂𝗮𝗻𝘁𝗶𝗳𝘆 𝗬𝗼𝘂𝗿 𝗜𝗺𝗽𝗮𝗰𝘁 𝗢𝗻 𝗬𝗼𝘂𝗿 𝗥𝗲𝘀𝘂𝗺𝗲? Don't let your achievements fade from memory! Here's how to reconstruct your professional contributions after moving on. When approaching this challenge, I recommend focusing on time, resources, and scope. 1️⃣ Recalculate Using Time-Based Patterns Work backward using your routine responsibilities and time frames. Example: "Knowing I reviewed ~50 high-risk cases daily in a 260-day work year = approximately 13,000 reviews annually, preventing potentially harmful content from reaching millions of users." 2️⃣ Leverage Past Performance Reviews Even partial memories of performance discussions provide valuable data points. Example: "My manager consistently noted I exceeded quality targets by 10-15% — a specific range I could reference even without the exact documents." 3️⃣ Connect With Former Colleagues Strategically Reach out with specific questions rather than vague requests. Example: "Instead of asking 'What was my impact?', I asked my former team lead: 'Do you recall if our policy update reduced escalations closer to 30% or 40%?' This jogged his memory of the exact 36% reduction." 4️⃣ Translate Qualitative Wins to Quantitative Estimates For process improvements or qualitative achievements, estimate reasonable impact. Example: "After implementing my training program, team onboarding time decreased from approximately 4 weeks to 3 weeks — a 25% efficiency gain affecting 20+ new hires annually." 5️⃣ Research Industry Benchmarks Can't remember your numbers? Look up industry averages. If a typical agent resolves 150 tickets/week and you consistently performed above that threshold, highlight this comparison. 𝘗𝘳𝘰 𝘛𝘪𝘱: When exact figures aren't available, use conservative ranges and qualifiers like "approximately," "over," or "more than" to maintain credibility while still showcasing your impact. Remember to structure your accomplishments using this framework:  • Problem you solved  • Tools/methods used  • Quantifiable before/after results  • Key lessons learned This approach not only strengthens your resume but also prepares you for interview discussions. What creative ways have you reconstructed your professional impact after leaving a role? Share your experiences below!

This is one of the most important things I’ve learned about resumes, and most don’t do it. Not doing this can hurt your chances of getting an interview 👇 Your resume 𝐬𝐡𝐨𝐮𝐥𝐝 𝐧𝐨𝐭 𝐛𝐞 a description of what you are 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 for. Your resume 𝐬𝐡𝐨𝐮𝐥𝐝 𝐛𝐞 a collection of your 𝐚𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 𝐫𝐞𝐥𝐞𝐯𝐚𝐧𝐭 to the job you are applying for! Here's a simple example: A Project Manager's resume that describes what they are 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 for looks like this: - Delivered the project on time and within budget. - Communicated updates regularly to all stakeholders. This is a terrible way to "stand out" - In this example, every Project Manager is responsible for delivering projects on time and budget, and for communicating with stakeholders. In other words, there's nothing 𝐮𝐧𝐢𝐪𝐮𝐞 about this person's resume. Your resume has to show: - Evidence that you have the experience they are looking for (Tailored resume) - Evidence of the value you bring to the team (Your past accomplishments) To write a resume that 𝐬𝐭𝐚𝐧𝐝𝐬 𝐨𝐮𝐭, here’s what you should do 👇 Write 𝐚𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬, not what you were responsible for : - What did you do? - What was the impact? - How did you accomplish it? Use the “𝐗 + 𝐘 + 𝐙” formula to write accomplishments: “Accomplished [𝐗] as measured by [𝐘], by doing [𝐙]” 🛑 Instead of writing: “Delivered a project on time and budget” ✅ Write this: 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐞𝐝 [𝐗]: “Launched ____ project” 𝐌𝐞𝐚𝐬𝐮𝐫𝐞𝐝 𝐛𝐲 [𝐘]: “1 month ahead of schedule and increasing ROI by Z%” 𝐁𝐲 𝐝𝐨𝐢𝐧𝐠 [𝐙]: “, by creating a new communication process that allowed low and medium risk tickets to be pre-appproved, reducing friction during development” Together X + Y + Z: “Launched ___ project 1 month ahead of schedule and increasing ROI by Z%, , by creating a new communication process that allowed low and medium risk tickets to be pre-appproved, reducing friction during development” 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 help you show that you have the experience companies look for in 𝐜𝐨𝐧𝐭𝐞𝐱𝐭 of a project that had impact to customers, your team or the organization. 𝐓𝐚𝐢𝐥𝐨𝐫𝐢𝐧𝐠 your 𝐚𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 to the job you are applying to will increase your chances of getting an interview. Adding more colors, graphs and random keywords will not. A few extra tips as you go through your accomplishments: 1. Not every accomplishment will have a number (impact). It’s ok, try to have as many as possible. 2. Accomplishments tailored to the job you are applying to >>>> accomplishments you believe are the most important. 3. You can skip the XYZ formula and instead write them as: Verb in past tense + what you did + the impact it had. ------ 🚀 Need help with your resume or Product Management interviews? Check out my comment below for THE BEST resources 👇 #productmangement #resume