Team Building In Project Management

Conflict gets a bad rap in the workplace. Early in my career, I believed conflict had no place in a healthy workplace. As I progressed, I realized that it was quite the contrary. The lack of conflict isn't a sign of a healthy work culture, rather it is an indication that important debates, discussions and differing viewpoints are being disregarded or suppressed. This insight revealed another key aspect: high-performing teams do not shy away from conflict. They embrace it, leveraging diverse opinions to drive optimal outcomes for customers. What sets these teams apart is their ability to handle conflict constructively. So how can this be achieved? I reached out to my friend Andrea Stone, Leadership Coach and Founder of Stone Leadership, for some tips on effectively managing conflict in the workplace. Here's the valuable guidance she provided: 1. Pause: Take a moment to assess your feelings in the heat of the moment. Be curious about your emotions, resist immediate reactions, and take the time to understand the why behind your feelings. 2. Seek the Other Perspective: Engage genuinely, listen intently, show real interest, and ask pertinent questions. Remember to leave your preconceived judgments at the door. 3. Acknowledge Their Perspective: Express your understanding of their viewpoint. If their arguments have altered your perspective, don't hesitate to share this with them. 4. Express Your Viewpoint: If your opinion remains unswayed, seek permission to explain your perspective and experiences. Remember to speak from your viewpoint using "I" statements. 5. Discuss the Bigger Objective: Identify common grounds and goals. Understand that each person might have a different, bigger picture in mind. This process can be taxing, so prepare beforehand. In prolonged conflict situations, don't hesitate to suggest breaks to refresh and refuel mentally, physically, and emotionally. 6. Know Your Limits: If the issue is of significant importance to you, be aware of your boundaries. For those familiar with negotiation tactics, know your BATNA (Best Alternative to a Negotiated Agreement). 7. Finalize Agreements: Once an agreement has been reached, continue the engagement to agree on responsibilities and timeframes. This ensures clarity on the outcome and commitments made. PS: Approach such situations with curiosity and assume others are trying to do the right thing. 🔁 Useful? I would appreciate a repost. Image Credit: Hari Haralambiev ----- Follow me, tap the (🔔) Omar Halabieh for daily Leadership and Career posts.

Project management is no longer just about the project. I had a great conversation this week with a fellow project management leader and enthusiast, and we kept coming back to one point: Strong project management today is far more about people than process. Sure, timelines, scope, and status reports matter—but those things don’t get you to the finish line on their own. What actually moves projects forward? ▪️ Building trust across teams ▪️ Managing change and uncertainty with empathy ▪️ Navigating competing priorities and personalities ▪️ Communicating clearly, consistently, and often ▪️ Leading with influence—not authority I’ve seen seasoned PMs with deep technical expertise struggle to deliver when they don’t invest in people management. And I’ve seen rising PMs without decades of experience deliver incredible outcomes—because they know how to read the room, build relationships, and bring people with them. The truth is: no project succeeds without the people behind it. #ProjectManagement #Leadership #PeopleFirst #PMO #ChangeLeadership #SoftSkillsMatter

At Amazon, two of my top engineers had a shouting match that ended in tears. This could be a sign of a toxic workplace or a sign of passion and motivation. Whether it becomes toxic or not all comes down to how management deals with conflict. In order to deal with conflict in your team, it is first essential to understand it. A Harvard study has identified that there are 4 types of conflict that are common in teams: 1. The Boxing Match: Two people within a team disagree 2. The Solo Dissenter: Conflict surrounds one individual 3. Warring Factions: Two subgroups within a team disagree 4. The Blame Game: The whole team is in disagreement My engineers shouting at each other is an example of the boxing match. They were both passionate and dedicated to the project, but their visions were different. This type of passion is a great driver for a healthy team, but if the conflict were to escalate it could quickly become toxic and counterproductive. In order to de-escalate the shouting, I brought them into a private mediation. This is where one of the engineers started to cry because he was so passionate about his vision for the project. The important elements of managing this conflict in a healthy and productive way were: 1) Giving space for each of the engineers to explain their vision 2) Mediating their discussion so that they could arrive at a productive conclusion 3) Not killing either of their passion by making them feel unheard or misunderstood Ultimately, we were able to arrive at a productive path forward with both engineers feeling heard and respected. They both continued to be top performers. In today’s newsletter, I go more deeply into how to address “Boxing Match” conflicts as both a manager and an IC. I also explain how to identify and address the other 3 common types of team conflict. You can read the newsletter here https://lnkd.in/gXYr9T3r Readers- How have you seen team member conflict handled well in your careers?

Should you keep it simple and stick to one method of goal-setting...or is there benefit in adopting a hybrid approach? The answer can be determined by building your knowledge of goal setting methodologies and assessing your organizational size, maturity, complexity and change management capability. Many start ups and small businesses use simplified goal setting methods due to their size and limited resources. They might set SMART goals based on revenue, quality, customer acquisition, or product development, focusing on clear and attainable objectives. However, this approach doesn't always work when businesses get bigger! Larger, complex and diverse organizations generally use multiple goal setting methods to allow for a more nuanced and holistic approach to goal management. Some companies might set SMART goals for specific product development projects, OKRs (Objectives and Key Results) for strategic initiatives, and Balanced Scorecards for measuring overall performance, giving them a versatile approach. Others might use might use SMART goals for individual performance evaluations, Hoshin Kanri for strategic planning ( info on this approach in comments) and KPIs for tracking various operational metrics across different business units. Choosing the best methodologies for your organization requires involving employees, managers and other stakeholders in the decision-making process. You could also consider running a pilot program or trial period with different methodologies to assess their effectiveness in your specific organizational context. Remember...effective goal setting provides a clear roadmap for success, aligns efforts, motivates individuals and teams, and enables efficient monitoring and adaptation. The right methodology can drive performance and achievement. #goalsetting #goals #strategicplanning #strategicthinking #goalsettingtips Image source: SugarOKR.com

Imagine this: One of your most dedicated team members led a crucial project that significantly boosted the team’s #performance metrics. Yet, during #appraisal time, they received a mere 6% hike. It is disheartening at times and raises a critical question: Are we really valuing our employees correctly? For many organizations, the #performanceappraisal cycle is the ultimate yardstick for measuring an employee’s #potential and performance But let’s face it, while the evaluation cycle is a good #measurement tool and run by well-oiled machinery, the dependency factors are complex. Employees blame #managers for not having paid them the dues in such scenarios but miss the larger picture. The system has its limitations which are driven by multiple factors like company affordability, market condition, inflation, maintaining pay parity (fairness) and economic conditions which play a significant role in determining salary hikes and revisions. Exceptional work, #innovations, and #dedication can’t always be quantified within the confines of an annual review. Currently, the market is in a slow-down phase, affecting all industries. This economic reality often translates into lower appraisal percentages, which might not reflect an employee’s true potential or hard work. It’s time to rethink recognition: We, as leaders and organizations must look beyond the traditional appraisal system to truly recognize and reward exceptional work. While Rome will not be rebuilt in a day, here are a few tips and tricks for managers to ensure reward and recognition are not looked at as mere annual tick marks: a. Immediate #recognition - Don’t wait for the annual review. Celebrate successes as they happen. b. Personalized rewards - Tailor rewards what genuinely motivates each employee. It could be a shout-out in a team meeting, a personalized thank-you note, or even an extra day off. c. Professional #development - Invest in your employees’ growth. Offering #opportunities for #training and development can be a more meaningful reward than a percentage increase. d. Flexible incentives - Consider flexible incentives like project-based bonuses or recognition programs that run throughout the year. e. Stand-up for your team members - It is utmost critical for managers to stay true with their team members and back them in any way needed. This is driven by #empathy When employees feel undervalued, it can lead to dissatisfaction and higher resignation rates—a trend we can’t afford in these challenging times. Businesses must strive to make their employees feel valued and psychologically safe, even when financial rewards are constrained. Having read this post, imagine yourself in your managers’ position, look at all the factors affecting the appraisal cycle and maybe your view about your revised salary will change from decent to ‘exceeds expectations’. We evolve and grow as #HR by making everyone feel valued every day, not just during the appraisal cycle. #leadership

If you're still doing "Employee of the Month" as a manager, you need to hear this. Employee of the Month awards are often based on personal preferences or popularity, rather than actual merit. They may seem like a motivational tool, but they can fall short of truly engaging your team. What if I told you there’s a better way to recognize and motivate your employees? 𝐇𝐞𝐫𝐞’𝐬 𝐡𝐨𝐰: 🌿 𝐑𝐞𝐰𝐚𝐫𝐝 𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐛𝐞𝐡𝐚𝐯𝐢𝐨𝐫𝐬. ⮕ By focusing on the behaviors that align with your organization’s values, you create a culture of excellence where employees strive for meaningful goals. 🌿 𝐓𝐢𝐞 𝐫𝐞𝐰𝐚𝐫𝐝𝐬 𝐭𝐨 𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐠𝐨𝐚𝐥𝐬 𝐚𝐧𝐝 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞𝐬. ⮕This gives employees a sense of purpose, enhancing their engagement and motivation. People want to know their hard work is contributing to something bigger. 🌿 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞 𝐲𝐨𝐮𝐫 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧. ⮕ By tailoring rewards to individual strengths and contributions, you foster a more inclusive and supportive work environment. It’s about recognizing each person’s unique value. 🌿 𝐆𝐢𝐯𝐞 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐦𝐨𝐫𝐞 𝐟𝐫𝐞𝐪𝐮𝐞𝐧𝐭𝐥𝐲. ⮕Instead of once a month, why not recognize achievements continuously? Frequent recognition builds a culture of feedback and appreciation, which boosts morale and keeps motivation high over time. By shifting your approach from occasional, generalized rewards to ongoing, personalized recognition, you’ll create a culture of sustained excellence. And trust me, your organization will thank you for it! #recognition #business #leader

Interview Conversation Role: RTE in #SAFe framework Topic: Conflict Management 👴 Interviewer: "Imagine the Product Manager and System Architect disagree over feature priorities, with the PM focusing on customer needs and the Architect concerned about tech debt. As the RTE, how would you handle this?" 🧑 Candidate: "I’d remind them to focus on the PI objectives and find a middle ground." 👴 Interviewer: "Say this disagreement is slowing decision-making, impacting team alignment, and morale is dipping. What specific actions would you take to mediate?" 🧑 Candidate: "I’d encourage both of them to think about the project’s overall goals." What a skilled Release Train Engineer should say: ------------------------------------------------------ In cases like this, it’s crucial to foster open, constructive discussions without losing sight of both customer value and technical stability. 🌟 I’d start by facilitating a conversation with the PM and Architect to unpack their priorities and establish a shared understanding. 📅 In a similar situation, I scheduled a conflict-resolution workshop with both roles, focusing on ‘value vs. sustainability’ using the Economic Framework. 🏹 We assessed the impact of each priority on the PI objectives, assigning weights based on business and architectural needs. The workshop helped clarify the ROI of tech improvements and immediate features, allowing them to make informed trade-offs. 🛠 To make it concrete, we identified one high-priority feature to advance and a critical refactor for the next PI. By reaching a balanced decision, we addressed urgent customer needs while setting a feasible path for addressing tech debt. 🚩 Impact: This approach helped restore team alignment, fostered trust between the PM and Architect, and improved the ART’s overall efficiency. ✍ As an RTE, my role is to mediate these discussions by grounding decisions in shared values and structured prioritization, ensuring both immediate and long-term value are achieved.

Whiteboard Wednesday is back after a month of highlighting a customer story every day. Today I want to talk about goal setting and a counterintuitive technique that's helped us achieve outcomes here at FERMÀT that we once thought was impossible. Traditional goal setting fails because it relies on historical trends. Most teams look at their improvement rate from last quarter, then aim to do slightly better—essentially saying "if I was here before and I'm here now, I'll try to get a bit further next quarter." Instead, I challenge my team with this powerful alternative approach: 1. Define the maximum possible Ban historical data from goal-setting discussions. Instead, ask: "What's the theoretical ceiling for this metric given the physics and truths of our business?" 2. Quantify the reality gap Once you've established your theoretical ceiling, examine your current position. This gap reveals exactly what must change to achieve breakthrough results. 3. Challenge core assumptions This forces a crucial conversation: "What's the difference between our business fundamentals and historical outcomes that makes this goal seem unattainable?" When you work backward from theoretical maximums rather than forward from historical trends, you discover entirely new actions required to achieve extraordinary results. This approach works across any business type—whether you're increasing product development velocity or scaling creative testing. The principle remains: determine what's maximally possible given your business fundamentals, then work backward to identify the necessary transformations. What assumptions about your business trajectory could you challenge using this method?

As a former Senior Director at L'Oréal, here's 5 of my best practices that have led me to manage highly motivated and engaged teams. #𝟭: 𝗠𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗳𝗲𝗲𝗹 𝗰𝗼𝗺𝗳𝗼𝗿𝘁𝗮𝗯𝗹𝗲 𝘁𝗼 𝘀𝗽𝗲𝗮𝗸 𝘂𝗽 𝗮𝗻𝗱 𝗼𝘄𝗻 𝘁𝗵𝗲𝗶𝗿 𝘃𝗼𝗶𝗰𝗲𝘀 No matter their level of seniority or expertise, building an inclusive and safe environment for your team to share their viewpoints, ask questions and contribute actively to the conversation is one of the biggest unlocks for them to feel truly empowered. #𝟮: 𝗜𝗻𝗳𝗼𝗿𝗺 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗼𝗳 𝘁𝗵𝗲 "𝘄𝗵𝘆" 𝗯𝗲𝗵𝗶𝗻𝗱 𝘆𝗼𝘂𝗿 𝗮𝘀𝗸𝘀. Don't just tell them what you need them to do. Share the bigger picture context behind why they need to do this. It will allow them to associate a true purpose to the work they do and be more involved in the end outcome vs. just feeling like a cog in a machine. #𝟯: 𝗗𝗼𝗻'𝘁 𝗮𝘀𝘀𝘂𝗺𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝘄𝗮𝗻𝘁𝘀 𝗼𝗳 𝘆𝗼𝘂. 𝗔𝘀𝗸. Managing effectively means understanding your individual team member's needs and ensuring the structure and projects tied to their role line up well with that. Otherwise, you run the risk of having a demotivated team who feels disconnected with the work they're doing because it doesn't match their core motivations. #𝟰: 𝗟𝗲𝗮𝗱 𝗯𝘆 𝗲𝘅𝗮𝗺𝗽𝗹𝗲, 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗱𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗶𝗻𝗴 𝘁𝗶𝗺𝗲𝘀. Let your team see that you are no stranger to handling obstacles and willing to get your hands dirty to do what needs to get done and make the hard calls. Never be "above" the work. Value post-mortems and learnings from setbacks & failures, just as much as you value major wins and successes. It's in the most difficult of times that your team's true strengths shine through and you need to help them uncover that. #𝟱: 𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘀𝗺𝗮𝗹𝗹 𝗮𝗻𝗱 𝗯𝗶𝗴 𝘄𝗶𝗻𝘀. It's so easy to get caught up in the day-to-day work and forget to acknowledge rightful wins. I can promise you that recognition goes a long way and can come in all forms. From a small shout-out in a team meeting, to 1:1 feedback, to further exposure for the projects they're leading...take the time to celebrate your team vs. just giving constructive feedback of what can be done better. What would you add to the list? #teammanagement #peoplemanager #leadership #leadershipdevelopment -------- Hey! I'm Tiffany Uman, a globally recognized career strategy coach and workplace expert empowering high-achievers to become the top 1% in their careers and quantum leap their confidence, growth and income. FOLLOW me on LinkedIn for daily career tips and hit the notification 🔔 to catch all of my latests posts!

“Why are you doing this?” vs. “How can this move us forward?” One shuts people down. The other sparks progress. A few months ago, I sat in on a tense team meeting. A deadline had been missed, and frustration filled the room. The manager, arms crossed, looked directly at one team member and asked, “Why are you doing this?” Silence. One looked down, scrambling for an answer. Others shifted uncomfortably. The energy in the room had shifted—from problem-solving to blame. I’ve seen this happen countless times. When conflict arises, our instinct is to question, defend, or assign blame. But what if, instead of shutting the conversation down, we opened it up? Now imagine if the manager had asked instead: “How can doing this progress us forward?” The impact is immediate. This simple shift in words changes the energy from defensive to constructive, from looking at the past to focusing on the future. Conflict isn’t the problem, it's how we approach it. Teams that handle conflict well don’t avoid it—they reframe it. They shift from blame to solutions, from frustration to collaboration. This approach is backed by research—high-performing teams aren’t the ones with zero conflict, but the ones that use conflict to drive clarity, alignment, and better decisions. Try this the next time conflict arises: 1️⃣ Pause before reacting – ask yourself: am I looking for blame or a way forward? 2️⃣ Reframe the question – instead of “Why are you doing this?” try “How can we solve this together?” 3️⃣ Turn conflict into clarity – use tension as a signal that something needs adjusting—not a reason to divide. This is part of the COMBThrough series, where we help teams untangle real challenges and turn them into opportunities for collaboration, agility, and performance. So, the next time frustration builds in your team, ask: Are we stuck in the problem, or are we working toward the solution? Would love to hear—how does your team handle tough conversations? ********************************************************************************* Hi! I’m Cassandra Nadira. I help teams unlock their potential to increase performance with proven tools and practices. 🚀 Let’s elevate your team: ✅ Workshops & Trainings – Build self-awareness and leadership agility ✅ Custom Programs – Enhance team dynamics and performance ✅ Speaking Engagements – Inspire with actionable insights 📩 Message me to explore how we can work together! #team #humanresources #workforce #challenges #leadership #learn #development #cassandracoach