Australia ❤️ is good at digital govt. But in a world of rapid change, good isn’t good enough 🤷♂️ When people think of world-leading digital nations, they point to Singapore, Estonia, and increasingly, the UAE. Yes - they’re small, agile, and highly coordinated. But size is no excuse. 🇺🇦 Ukraine (pop. ~40 million) is racing toward Gov 3.0 maturity via its Diia platform - even during a war. 🇮🇳 India (pop. 1.5 billion 🤯) is delivering digital transformation at national scale. The India Stack, anchored by Aadhaar, is enabling inclusion, innovation, and economic uplift for over a billion people. ✳️ Why does this matter? One word: Productivity As population growth and participation rates flatten, productivity becomes the key to prosperity. Treasurer Jim Chalmers is right ✅ to put it front and centre - he’s convening a national productivity roundtable on 25 August to build consensus for reform. Last year, I co-led a productivity roadshow across Australia and New Zealand, asking: Which govt services would deliver the biggest productivity dividend if digitised at scale? The result? The GX5 : Five digital initiatives with the biggest productivity upside We assessed 24 govt digitalisation opportunities and filtered them through three lenses: 1. Citizen-facing – high visibility and public benefit 2. Deployment-ready – proven globally, good to go 3. High productivity impact – across govt, business, and individuals The top five: 🟦 Digital ID – secure, streamlined identity verification 🟦 Digital Skills Wallet – verified, portable credentials 🟦 Digital Front Door – one-stop access to govt services 🟦 Digital Health Record – accessible, coordinated medical data 🟦 Digital Licences & Permits – instantly verifiable credentials 📊 According to the attached GX5 report, Digital ID alone could unlock $19–32 billion per year in economic benefits - up to 1.2% of GDP - based on results from Singpass (Singapore) and Aadhaar (India) . Importantly, the Federal Govt passed legislation last year 🙏 to enable an opt-in digital ID system - a critical reform that will boost security, privacy, and service delivery across the country. This attached report was a collaboration between Ember Advisors and ServiceGen, with support from Amazon Web Services (AWS). If we want to stay globally competitive, we must build and embrace public digital infrastructure. It’s how we move from good to great 🙏🏼
Digital Identity Verification Solutions
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𝟔𝟔% 𝐨𝐟 𝐀𝐈 𝐮𝐬𝐞𝐫𝐬 𝐬𝐚𝐲 𝐝𝐚𝐭𝐚 𝐩𝐫𝐢𝐯𝐚𝐜𝐲 𝐢𝐬 𝐭𝐡𝐞𝐢𝐫 𝐭𝐨𝐩 𝐜𝐨𝐧𝐜𝐞𝐫𝐧. What does that tell us? Trust isn’t just a feature - it’s the foundation of AI’s future. When breaches happen, the cost isn’t measured in fines or headlines alone - it’s measured in lost trust. I recently spoke with a healthcare executive who shared a haunting story: after a data breach, patients stopped using their app - not because they didn’t need the service, but because they no longer felt safe. 𝐓𝐡𝐢𝐬 𝐢𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐚𝐛𝐨𝐮𝐭 𝐝𝐚𝐭𝐚. 𝐈𝐭’𝐬 𝐚𝐛𝐨𝐮𝐭 𝐩𝐞𝐨𝐩𝐥𝐞’𝐬 𝐥𝐢𝐯𝐞𝐬 - 𝐭𝐫𝐮𝐬𝐭 𝐛𝐫𝐨𝐤𝐞𝐧, 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐜𝐞 𝐬𝐡𝐚𝐭𝐭𝐞𝐫𝐞𝐝. Consider the October 2023 incident at 23andMe: unauthorized access exposed the genetic and personal information of 6.9 million users. Imagine seeing your most private data compromised. At Deloitte, we’ve helped organizations turn privacy challenges into opportunities by embedding trust into their AI strategies. For example, we recently partnered with a global financial institution to design a privacy-by-design framework that not only met regulatory requirements but also restored customer confidence. The result? A 15% increase in customer engagement within six months. 𝐇𝐨𝐰 𝐜𝐚𝐧 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐫𝐞𝐛𝐮𝐢𝐥𝐝 𝐭𝐫𝐮𝐬𝐭 𝐰𝐡𝐞𝐧 𝐢𝐭’𝐬 𝐥𝐨𝐬𝐭? ✔️ 𝐓𝐮𝐫𝐧 𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐢𝐧𝐭𝐨 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐦𝐞𝐧𝐭: Privacy isn’t just about compliance. It’s about empowering customers to own their data. When people feel in control, they trust more. ✔️ 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐏𝐫𝐨𝐭𝐞𝐜𝐭 𝐏𝐫𝐢𝐯𝐚𝐜𝐲: AI can do more than process data, it can safeguard it. Predictive privacy models can spot risks before they become problems, demonstrating your commitment to trust and innovation. ✔️ 𝐋𝐞𝐚𝐝 𝐰𝐢𝐭𝐡 𝐄𝐭𝐡𝐢𝐜𝐬, 𝐍𝐨𝐭 𝐉𝐮𝐬𝐭 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Collaborate with peers, regulators, and even competitors to set new privacy standards. Customers notice when you lead the charge for their protection. ✔️ 𝐃𝐞𝐬𝐢𝐠𝐧 𝐟𝐨𝐫 𝐀𝐧𝐨𝐧𝐲𝐦𝐢𝐭𝐲: Techniques like differential privacy ensure sensitive data remains safe while enabling innovation. Your customers shouldn’t have to trade their privacy for progress. Trust is fragile, but it’s also resilient when leaders take responsibility. AI without trust isn’t just limited - it’s destined to fail. 𝐇𝐨𝐰 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐫𝐞𝐠𝐚𝐢𝐧 𝐭𝐫𝐮𝐬𝐭 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐬𝐢𝐭𝐮𝐚𝐭𝐢𝐨𝐧? 𝐋𝐞𝐭’𝐬 𝐬𝐡𝐚𝐫𝐞 𝐚𝐧𝐝 𝐢𝐧𝐬𝐩𝐢𝐫𝐞 𝐞𝐚𝐜𝐡 𝐨𝐭𝐡𝐞𝐫 👇 #AI #DataPrivacy #Leadership #CustomerTrust #Ethics
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Reimagining Compliance, Trust and TPRM: Could Blockchain End Our Reliance on PDFs, Screenshots and Questionnaires? ⛓️ Why not use proof instead of trust. And what if instead of trusting auditors, we also trust math? 🔢 Who trusts Attestations and Certifications? 📋 SOC 2 provides trust. You also require trust. You trust that: - The vendor implemented what they claimed (lol, sure) - The auditor properly validated those claims (with screenshots, of course) - Controls haven't degraded since assessment (infrastructure never changes) - Documentation reflects reality (boilerplate policies FTW) But in security, trust isn't a strategy - verification is. Blockchain Security Validation: Trust the Proof ⛓️ Imagine replacing subjective assessment with cryptographic verification: - Configuration states are validated and cryptographically signed - Results immutably recorded on blockchain, evidence are now tamper-proofed - Smart contracts can validate controls automatically against predefined criteria - You can check historical record showing continuous compliance, - Easy real-time alerting when controls drift from attested state Rather than an auditor telling you that "encryption is used," the system would cryptographically verify that "TLS 1.3 is correctly implemented on all endpoints with no deprecated ciphers." Documentation Theatre to Verifiable Security 🎭 This transforms security attestation from paperwork exercise to mathematical proof: - Customers verify cryptographic evidence instead of reading through lengthy massaged control language - Vendors can prove continuous compliance, not just during audit cycles - Configuration drift triggers immediate alerts, not annual findings - Technical teams focus on implementation, not documentation - Customers can check control effectiveness without seeing sensitive implementation details, preserving vendor confidentiality The blockchain creates a permanent, verifiable history addressing both trust issues and point-in-time limitations of current attestations. Why This Matters 🎯 By bridging the documentation-reality gap with cryptographic proof, we eliminate the need for sample-based shallow testing. Imagine never having to answer "Do you have MFA?" again because customers can verify your MFA implementation themselves. The Path Forward 🚀 This isn't woo-woo - the building blocks exist today. We have: - Secure enclave technologies for sensitive validation - Smart contract platforms for attestation logic - API-driven cloud environments ready for integration - Zero-knowledge proofs for private verification What's missing is standardisation and ecosystem adoption. The first vendor to implement this model won't just streamline compliance/audit - they'll fundamentally change TPRM/customer trust dynamics. PS: This wouldn't work for all controls, lots of legal liability to work through, etc. #GRCEngineering
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🗞️ Needed report By CyberArk on a burning issue : identity security. A decisive element that will determine our ability to restore digital trust. 🔹 « Identity is now the primary attack surface. » Defenders must secure every identity — human and machine 🔹 with dynamic privilege controls, automation, and AI-enhanced monitoring 🔹and prepare now for LLM abuse and quantum disruption. Machine identities are the fastest-growing attack surface 🔹Growth outpaces human identities 45:1. 🔹Nearly half of machine identities access sensitive data, yet 2/3of organizations don’t treat them as privileged. Quantum readiness is urgent 🔹Quantum computing will break today’s cryptography (RSA, TLS, identity tokens). 🔹Transition planning to quantum-safe algorithms must start now, even before standards are finalized. Large Language Models include prompt injection, data leakage, and misuse of AI agents. So organizations must treat them as a new class of machine identity requiring monitoring, access controls, and secrets management. 🧰 What can we do? ⚒️ 1/ Implement Zero Standing Privileges (ZSP) • Remove always-on entitlements; grant access dynamically and just-in-time. • Minimize lateral movement by revoking privileges once tasks are complete 👥2/ Secure the full spectrum of identities • Differentiate controls for workforce, IT, developers, and machines. • Prioritize machine identities: vault credentials, rotate secrets, and eliminate hard-coded keys. 🛡️ 3/ Embed intelligent privilege controls • Apply session protection, isolation, and monitoring to high-risk access. • Enforce least privilege on endpoints; block or sandbox unknown apps. • Deploy Identity Threat Detection & Response (ITDR) for continuous monitoring. ♻️ 4/ Automate identity lifecycle management • Use orchestration to onboard, provision, rotate, and deprovision identities at scale. • Relieve staff from manual tasks, counter skill shortages, and improve compliance readiness. 5/ Align security with business and regulatory drivers • Build an “identity fabric” across IAM, PAM, cloud, SaaS, and compliance. • Tie metrics (KPIs, ROI, cyber insurance conditions) to board-level priorities. 6/ Prepare for next-generation threats • Establish AI/LLM security policies: control access, monitor usage, audit logs. • Begin phased adoption of post-quantum cryptography to protect long-lived sensitive data. Enjoy the read
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As digital privacy concerns grow, businesses must rethink identity management to balance security with user control, reducing reliance on centralized databases. Embracing decentralized identities isn't just about compliance—it's about creating trust in a digital-first world. Decentralized identities (DCI) shift personal data control from organizations to individuals, reducing the risk of breaches while enhancing user privacy. Unlike traditional models that store identity information in centralized databases prone to cyberattacks, DCI leverages blockchain and cryptographic methods to validate credentials without exposing sensitive details. This approach benefits businesses by lowering regulatory risks and improving compliance with privacy laws such as GDPR. It also streamlines authentication, enabling seamless verification across platforms without constant data exposure. Interoperability challenges and regulatory adaptation remain critical factors for widespread adoption, requiring standardized frameworks and global cooperation to unlock its full potential. #DecentralizedIdentity #Blockchain #Cybersecurity #DataPrivacy #DigitalTransformation
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Agentic AI IAM Framework 🤖 Credential compromise and sound Identity and Access Management (IAM) are longstanding challenges in cybersecurity, and they play an outsized role in incidents. Issues include least-permissive control, proper identity lifecycle governance, and zero trust. The potential widespread adoption of Agents and Multi-Agent Systems (MAS) is poised to exacerbate these longstanding challenges, especially as traditional identity models leave some gaps regarding agents. Cloud Security Alliance's new paper proposes a novel Agentic AI IAM framework. It includes key aspects such as verifiable agentic identities, decentralized identities, agent discovery, etc. I had a chance to collaborate on the paper with amazing folks such as Ken Huang, CISSP, John Yeoh, Vineeth Sai Narajala, Idan Habler, PhD, and others. Identity is the core of the modern attack surface, and Agentic AI will further cement this reality. Check out the paper below! 👇 #ciso #ai #zerotrust #identitymanagement #software
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Trust isn't complicated. But most people get it wrong. Let me explain. I analyzed 500+ sales conversations and found something shocking: The highest-performing reps weren't using fancy trust-building techniques. They were using these 3 simple triggers that nobody talks about: 1. Real-time validation 🚫 Not customer logos 🚫 Not case studies 🚫 Not testimonials But showing prospects LIVE: → Who's viewing their content right now → Questions others are asking → Active engagement metrics Result? 73% higher meeting show rates. 2. Reverse referrals Instead of asking for referrals, document exactly: → How others found you → Their specific journey → Their exact results I tested this with 50 prospects: ✅ 41% response rate ✅ 28% meeting rate ✅ 19% close rate 3. Ambient reassurance Small, consistent actions that build trust: → Weekly performance updates → Public progress tracking → Regular capability proof My team's results: ✅ Trust scores up 47% ✅ Sales cycle shortened by 31% ✅ Close rates increased 22% Here's what nobody tells you: Trust isn't built through big gestures. It's built through small, consistent actions that prove you're reliable. I implemented these triggers last quarter: → Pipeline increased 52% → Close rate jumped 31% → Average deal size up 27% I’ve broken down this full framework above so you can study it, save it, and start applying it immediately. Remember: While others focus on complex trust-building strategies, these simple triggers consistently outperform. Ready to transform your trust-building approach? Let's connect. #SalesStrategy #TrustBuilding #B2BSales #GrowthHacking #RevenueLeadership
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Digital ID: The Single Most Transformative Economic Investment Papua New Guinea Can Make Did you know? PNG’s FATF Grey Listing is directly tied to weaknesses in customer identification under the AML/CTF Act. The fix? Digital ID. Also, Social media monetization for PNG’s creators requires proof of identity. The fix? Digital ID. And over 4.5 million eligible Papua New Guineans remain unbanked (National Financial Inclusion Strategy). The fix? Digital ID Digital Government services cannot scale without secure identity. The fix? Digital ID A strong Digital Economy? Impossible without Digital ID at its foundation. Traditional investments in roads and bridges connect us physically. But Digital ID connects every Papua New Guinean to the financial system, government services, and the global systems and economy. Here’s how a modern Digital ID system works: 🔹 Self-Enrollment – citizens register themselves anytime, anywhere. 🔹 Self-Proofing – digital verification cuts fraud and builds trust. 🔹 Digital Issuance – instant and secure electronic credentials. 🔹 Digital Use – one interoperable ID that works across banks, telcos, government, transport, and online platforms. Digital ID is not merely ID in digital form, its about the entire identity ecosystem through an interoperability platform: ➡️ Data custodians like NID, MVIL, ICSA plug in. ➡️ Private sector players — banks, telcos, real estate, utilities — also plug in. ➡️ Even international partners can rely on it for trusted transactions. The economic impact? ✅ Restoring global confidence in PNG’s financial system — essential for exiting the FATF Grey List. ✅ Bringing millions into the banking and payments system, unlocking savings, credit, and investment. ✅ Enabling creators, SMEs, and farmers to fully participate in the digital economy. ✅ Driving GDP growth of 2–3% annually, based on global studies of Digital ID adoption. When I talk about Digital ID, people respond to me refering to it as a digital initiative - it is much more than that - it is in fact the single most transformative economic digital infrastructure investment Papua New Guinea can make.
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You’re shopping online for a skincare product, scrolling through a series of glowing reviews: “Incredible results,” “Best product ever,” “Changed my skin completely.” It’s compelling. But behind the scenes, many of these endorsements aren’t coming from genuine customers—they’re often written by employees, automated bots, or paid reviewers. This type of review manipulation has undermined consumer confidence and made it difficult for honest businesses to compete. The Federal Trade Commission (FTC) in the United States has decided to crack down on these deceptive practices. The FTC has introduced a new rule directly targeting fake reviews and misleading testimonials, with the aim of restoring trust in the online marketplace. Here’s what the new measures include: 𝐓𝐡𝐞 𝐅𝐓𝐂’𝐬 𝐍𝐞𝐰 𝐌𝐞𝐚𝐬𝐮𝐫𝐞𝐬: 📌Reviews generated by bots, employees, or paid actors are now explicitly banned. 📌Repurposing positive feedback from one product for another is no longer allowed. 📌Practices like “review gating,” where feedback is only solicited from satisfied customers, are prohibited. 📌Companies must disclose any incentives provided in exchange for reviews. 𝐈𝐦𝐩𝐚𝐜𝐭 𝐨𝐧 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬: Fake reviews have skewed the online marketplace for years, misleading consumers and giving unethical brands an unfair advantage. With penalties up to $50,000 per violation, the FTC’s rule is designed to hold companies accountable and level the playing field. 𝐖𝐡𝐚𝐭 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐍𝐞𝐞𝐝 𝐭𝐨 𝐃𝐨: If your marketing relies on customer reviews, now is the time for a thorough review audit. Verify that testimonials are authentic, eliminate undisclosed incentives, and ensure full transparency in your processes. This rule signals a new era of accountability in U.S. digital marketing. It’s a chance for companies to demonstrate their commitment to ethical practices and build real, lasting trust with consumers. For those who have always prioritized transparency, this is a welcome change. For others, it’s time to adapt quickly.
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#blockchain | #digitalidentity | #crossborder | #trade : "Unlocking Trade Data Flows with Digital Trust Using Interoperable Identity Technology" The paper reviews the current challenges in unlocking cross-border data flows, and how interoperability of digital identity regimes using high level types of decentralized technologies can overcome this with active public-private partnerships. Decentralized identity technologies, such as verifiable credentials (VCs) and decentralized identifiers (DIDs), coupled with interoperability protocols can complement the current Web3 infrastructure to enhance interoperability and digital trust . It is noted in the World Economic Forum White Paper that global trust worthiness is an important identity system principle for future supply chains, as this process of dynamically verifying counterparts through digital identity management and verification is a critical step in establishing trust and assurance for organizations participating in digital supply-chain transactions. As the number of digital services, transactions and entities grow, it is crucial to ensure that digitally traded goods and services take place in a secure and trusted network in which each entity can be dynamically verified and authenticated. Web3 describes the next generation of the internet that leverages blockchain to “decentralize” storage, compute and governance of systems and networks, typically using open source software and without a trusted intermediary. With the new iteration of Web3 being the next evolution of digitalized paradigms, several new decentralized identity technologies have become an increasingly important component to complement existing Web3 infrastructure for digital trade. VCs are an open standard for digital credentials, which can be used to represent individuals, organizations, products or documents that are cryptographically verifiable and tamper-evident. The important elements of the design framework of digital identities involves three parties – issuer, holder and verifier. This is commonly referred to the self sovereign identity (SSI) trust triangle. The flow starts with the issuance of decentralized credentials in a standard format. The holder presents these credentials to a service provider in a secure way. The verifier then assesses the authenticity and validity of these credentials. Finally, when the credential is no longer required, the user revokes it. This gives rise to the main applications of digital identities and VCs in business credentials, product credentials and document identifiers in the trade environment involving businesses, goods and services. EmpowerEdge Ventures