Employee Training Coordination

Here’s how I turn one keynote talk into infinite customized talks. It all starts with this: I built my talk modularly. For context: I speak to many different audiences, who have many different needs. Making a new talk for everyone is impossible — but I want to serve every client uniquely. A modular structure fixes that. The intro and outro are the same (and I improvise personalization for each audience). Then the meat of the talk is built on modules. Each module is about 7-12 minutes long. I start each with a big idea, then tell a compelling story to illustrate it, then offer a takeaway and exercise. Over time, I add, refine, and retire modules. I have five active ones now, and maybe 10 that I've retired. When I’m hired to speak, I do an intro call with the client to learn about the audience, their needs, and their interests. Based on that, as well as how much time I have on stage (30 minutes? 45? 60?), I assemble the talk. Maybe I’ll use the intro, plus modules 1, 2, 4, and 5, and then the outro — and no Q&A. Maybe I’ll use the intro, plus modules 2, 3, and 4, and then the outro — and 15 min of Q&A. Or whatever. A talk easily snaps into place. In my notes, I also give myself suggestions of how each module connects to a certain audience need. For example: If they’re going through X, then I can relate that to a point I make in Module 2. As a result, I have one talk that can be used and delivered in infinite ways — giving me more opportunities to work with clients, but with a lot less work. Want to be more strategic about YOUR work? My newsletter can help — subscribe for free at jasonfeifer.com/newsletter (Or want to explore my speaking at your event? Info at jasonfeifer.com/speaking)

Trainers must be more than experts— Here's the secret to delivering impactful training sessions, no matter what comes your way. As a trainer, being prepared for instant changes in the delivery of any concept requires a flexible and adaptive mindset. Here are key strategies to help you stay prepared: 1. Thorough Subject knowledge - 📕 Master the content so well that you can break it down or present it in multiple ways, adapting to the audience’s needs. This will allow you to explain complex ideas in simpler terms or delve deeper if required. 2. Audience Analysis - 🧐 Before the session, understand your audience's knowledge level, learning preferences, and possible challenges. This will help you anticipate where you might need to adjust your delivery. 3. Create a Session Outline - 📝 Have a structured outline that allows for adjustments. Include different examples, analogies, and activities so that you can switch methods if needed. 4. Plan for Flexibility 🧘 - Build in buffer time to the session plan, allowing you to address questions or revisit concepts without rushing. Be prepared to cut less essential content if time constraints arise. 5. Use Interactive Methods 🗣️ - Include interactive methods such as Q&A, group discussions, or problem-solving activities. These allow you to gauge understanding and shift the delivery based on immediate feedback. 6. Technology Familiarity - 🧑💻 Know the tools and platforms you are using so you can quickly adapt, whether it’s changing slides, moving between resources, or using multimedia to reinforce concepts. 7. Stay Calm and Confident ☺️ - If a change in delivery is necessary, remain calm and composed. Confidence reassures the audience, and maintaining a positive attitude will help you navigate unexpected changes smoothly. 8. Prepare Backup Plans 🖋️ - Have alternative examples, exercises, or activities ready in case the original approach does not resonate with the group. 9. Stay Current 🏃 - Keep up with the latest trends, tools, and methods in training and your field of expertise. This allows you to bring fresh perspectives and solutions to any spontaneous situation. 10. Gather Feedback ✍️ - After a session, ask for feedback to understand where adjustments were successful or where improvements are needed. This helps in refining your ability to adapt in future sessions. Being prepared for changes is about blending preparation with flexibility and having the confidence to switch gears when necessary. #confidence #trainthetrainer #training #softskills #leadership #communication #learning

Continuous improvement (CI) in organizations is only possible through developing CI competencies in people and teams!! It's clear that every business wants competent, capable employees who have the ability to streamline processes and swiftly adapt to process changes... BUT... ...despite recognizing the importance of CI, many organizations find themselves with a workforce unskilled in the practical, agile application of continuous improvement. There's a real disconnect! Why is this? 🤔 A few reasons.... 👉 It could be an issue with training vs real-world application. Often, employee training programs are heavy on theory but light on practical, hands-on experience. Employees understand the 'what' but struggle with the 'how.' Including leaders! 👉 It could be cultural resistance. People may not embrace adaptability and learning. That problem could be also caused by ineffective leadership! 👉 It could be lack of tools, resources or autonomy. Knowing what needs improvement is one thing; having the tools and authority to make changes is another. That's also something leaders influence! 🚨 So what's the call to action here? Leaders need support to develop themselves and they also need to understand the important role they play in developing CI competencies in every person. This involves: ✅ Hands-on Coaching and Learning. Shift from traditional "telling" to coaching on the job. Provide real-world problem solving opportunities, ask great questions and involve people in process management to develop critical thinking and problem-solving skills in every person. ✅ Cultivating a Psychologically Safe CI Culture. Foster an environment where every employee feels empowered and motivated to seek out and try out improvements, without fear of failure. Transparent and regular communication is key. ✅ Empowering people. Equip teams, not just with tools but also the authority to lead and implement changes. People are much more innovative and creative when they feel they are in control of their own work. When employees see their ideas come to life, it reinforces their capability and drive for continuous improvement. What else works to bridge the gaps in continuous improvement skills? Leave your suggestions in the comments below 🙏 #continuousimprovement #lean #agile #employeedevelopment #learninganddevelopment #leadership #skilldevelopment

For those who are using NotebookLM, a reminder that you can customize and repeatedly re-generate audio overviews. Here's a simple example, taken from the recent Trust Insights livestream episode on building a #Sales playbook using AI. Suppose you have a master sales playbook (which you can learn how to build from the livestream, links in the comments). It's big. It's beefy. It's... well, a little overwhelming. As long as it's properly structured, you can use that structure to create audio overviews of just part of it. Here's an example. Suppose I want to develop onboarding training for a new hire in my sales team. Instead of swamping them with the entire 154 page sales playbook all at once, I could say to NotebookLM in the customization field: * * * Create a training podcast for new sales professionals hired at TrustInsights.ai focusing only on section 7.2, Common Objections and Recommended Responses. The audio overview will be a training podcast episode to teach new sales employees how we do objection handling in the sales process. Hosts read aloud at start: "Welcome to Trust Insights Sales Academy. Today you'll learn how to handle objections in the sales process" * * * This lets me create a training on just one small part of the whole document, making it more focused and digestible. Once the audio is done, download it, process it like you'd process any other podcast episode, and put it in your internal podcast feed. Then hit Delete in NotebookLM on the audio to clear out the existing recording so you can start the next one from the same document. Do this for each part of your document that you want to create training around, and you'll have an incredible training tool, your own internal podcast that team members can listen to on their commute, on breaks, and whenever they want to skill up. #AI #GenerativeAI #GenAI #ChatGPT #ArtificialIntelligence #LargeLanguageModels #MachineLearning #IntelligenceRevolution

Upskilling Strategies: Yesterday we looked at the Upskilling for business success and today we're going to look at customizing learning pathways for your Tech team. In today’s tech landscape, a one-size-fits-all approach to training just doesn’t work. To build a high-performing, future-ready tech team, upskilling programs need to be personalized and role-specific. 🔍 Start by assessing your team’s current skills: Use skills assessments, 360-degree feedback, and project performance reviews to understand the strengths and gaps within your tech teams. 🔑 Tailor learning pathways to meet the needs of specific roles within your organization. A few examples: ·       Cloud Engineers can benefit from certifications and training in platforms like AWS, Microsoft Azure, or Google Cloud. ·       DevOps Teams should focus on tools like Docker, Kubernetes, Jenkins, and CI/CD pipelines to streamline workflows and improve collaboration. ·       Cybersecurity Specialists need continuous learning in threat detection, encryption, and certifications like CISSP or CEH. ·       Software Developers could advance their skills in languages like Python or Java, or explore microservices and API development. 🎯 Personalization matters. When you align learning paths with individual roles and career goals, your team is more engaged and motivated, and the impact of upskilling is much greater. To create a successful upskilling strategy: ·       Set clear development goals based on current and future business needs. ·       Leverage e-learning platforms that offer customizable learning paths and assessments. ·       Encourage mentorship and peer learning to reinforce new skills within the team. ·       Investing in personalized learning paths doesn’t just future-proof your workforce—it drives innovation, improves retention, and keeps your tech teams agile and ready for the challenges ahead. Are your upskilling programs tailored to the unique needs of your tech team? #upskilling #personalizedlearning #techtrends #cloudengineering #DevOps #cybersecurity #continuouslearning #workforcedevelopment

If you’re in Learning and Development… And you’re optimising for "checking the boxes" on training programs… IMO, we’re missing a trick. The likelihood of driving real behaviour change through surface-level programs is low. But when we focus on how people actually learn and grow? Game-changer. So, what should we be optimising for? ✅ Optimise for brain-friendly learning. Understand how the brain processes and retains information. Use spaced repetition, storytelling, and active engagement to make learning stick. ✅ Optimise for emotional engagement. People don’t learn well when they’re stressed or disengaged. Create safe, inspiring environments that spark curiosity and connection. ✅ Optimise for growth, not perfection. Shift the focus from “getting it right” to embracing mistakes as opportunities. Build a culture where learning is continuous, not a one-and-done event. ✅ Optimise for relevance. Every brain asks the same question: “Why does this matter to me?” Design programs that are actionable, personalised, and tied to real-world challenges. ✅ Optimise for habits, not just skills. Skills fade if they aren’t reinforced. Help people build habits that embed what they’ve learned into their daily work. AND DON’T FORGET… 🎉 Optimise for your own development. L&D professionals often pour into others but forget themselves. Stay curious. Seek out trends. Connect with peers who challenge and inspire you. CLO100 If you treat your role as a learning journey—for both yourself and your organisation—then the impact you create will be exponential.

Most workshop evaluations questions are ineffective. Try these two questions to drive behaviour change and generate insights. In my 23 years of designing and running learning and development experiences, I've found that asking the right questions can be a gamechanger. Especially if you're self-employed. And you want to charge more for your services. Because you drive behaviour chance. So, forget the mundane sliding scale rating: ❌ The session ❌ The material ❌ The facilitators Here are two simple questions that support impact 📝 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐨𝐧𝐞 𝐤𝐞𝐲 𝐚𝐜𝐭𝐢𝐨𝐧 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐭𝐚𝐤𝐞 𝐚𝐬 𝐚 𝐫𝐞𝐬𝐮𝐥𝐭 𝐨𝐟 𝐭𝐡𝐢𝐬 𝐰𝐨𝐫𝐤𝐬𝐡𝐨𝐩? This question forces participants to commit to a specific action. ↳ It’s not just about learning; it’s about doing. 📝 𝐖𝐡𝐚𝐭 𝐛𝐚𝐫𝐫𝐢𝐞𝐫𝐬 𝐦𝐢𝐠𝐡𝐭 𝐩𝐫𝐞𝐯𝐞𝐧𝐭 𝐲𝐨𝐮 𝐟𝐫𝐨𝐦 𝐭𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐢𝐬 𝐚𝐜𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐡𝐨𝐰 𝐜𝐚𝐧 𝐰𝐞 𝐡𝐞𝐥𝐩? This question uncovers potential obstacles. ↳ It also shows that you care about their long-term success, not just the workshop. Why these questions work: ✅ Prompt reflection on learning. ↳ A critical step in the learning process. ✅  Provides proxy measure of impact ↳ Reflections guided to consider action. ✅ Provides insights on obstacles ↳ Allowing you to improve the workshop Next time you run a workshop, ditch the old evaluation forms. Try these questions instead. Support behaviour change Demonstrate impact Increase your fees Give it a go. ~~ ♻️ Share if you found useful ✍️ What other powerful questions do you use in your evaluations?

This is the most underrated problem I've seen when trying to build or expand partnership GTM: Leadership is initially fully behind a new partnership, excited about its potential, but that enthusiasm never makes its way down to the sales teams who are expected to execute. Without alignment, even the best partnership can stall before it has a chance to succeed. Why does this happen? Sales teams are often focused on their core products, and if a partnership doesn’t clearly benefit them or fit into their day-to-day operations, it becomes an afterthought. To turn things around, you need to make sure your partnership incentives, compensation, and training are in lockstep with the teams that will be selling your product. Here’s how to align incentives and drive results: 1. Ensure your incentives are compelling enough for frontline teams. It’s not enough to excite leadership—sales teams need a clear, tangible reason to sell your product. - Introduce a financial incentive or bonus structure that’s competitive with what reps earn on their core products. This could be a one-time bonus for the first sale, or an ongoing commission that rewards consistent effort. -Tie the incentive to their existing sales goals. If your product helps them hit their targets more easily, they’ll naturally prioritize it. 2. Structure partner compensation to motivate co-selling. If your partner compensation doesn’t align with their core goals, they won’t push your product. - Design a compensation plan that aligns with both the partner’s and your business objectives. For instance, if your partner’s core offering is hardware, incentivize bundling your software as part of the sale to create a win-win situation. - Offer performance-based incentives that reward partners for hitting key milestones—whether that’s a certain number of units sold, a specific revenue target, or even customer engagement metrics. Keep it simple and measurable. 3. Provide consistent training and engagement so your product isn’t just another checkbox. Sales teams won’t advocate for your product if they don’t fully understand its value or how to sell it. - Develop ongoing, bite-sized training sessions that fit into their schedules. Instead of overwhelming them with lengthy sessions, focus on 15-minute, high-impact trainings that teach them how to identify the right opportunities. -Pair training with real-time support. Join sales calls, offer one-pagers, and provide direct assistance during key customer engagements. When they feel supported, they’re more likely to feel confident pushing your product. This kind of alignment can make the difference between a stalled partnership and a thriving one. When sales teams are motivated, equipped, and incentivized to sell your product, the partnership stops being just another checkbox—it becomes a key driver of growth.

T.A. Pai Management Institute in Manipal is driving executive education for Coca-Cola, ITC, and Adani Group, ensuring that data-backed insights shape consumer-driven strategies. Amity University and Symbiosis International University are deeply involved in industry projects with Reliance Retail, Bharti Airtel, HDFC Bank, and Deloitte, reinforcing the importance of faculty-led corporate training as a crucial driver of business excellence. Yes, corporate training modules, methods and execution models are changing. 📌 The traditional model of corporate learning—where we always invite industry leaders to universities—is changing. It’s time we reverse the practice and send our best faculty members to conduct executive education programs at the world’s top organizations. The future of education and corporate learning lies in Faculty-Led Corporate Training—where our educators, researchers, and faculty members step into corporate boardrooms, leadership summits, and executive training programs to empower industry leaders with cutting-edge knowledge, research-backed insights, and transformative skills. Why Faculty-Led Corporate Training? 📌 Professors bring decades of academic research, case studies, and analytical insights that can transform corporate decision-making.📌 Premium Institutions have designed executive education programs that focus on business strategy, leadership, innovation 📌 Unlike generic corporate training, faculty-led programs use case studies, problem-solving workshops, and real-world simulations. 📌Faculty trained executives adopt multi-sector strategies by applying academic principles to corporate environments. Let me share examples of some of the institutions who have already adopted this practice. 📌 Internationally, London Business School is equipping leaders at Barclays, HSBC, BP, Shell, and British Airways with expertise in private equity, digital marketing, and risk management. 📌 The National University of Singapore and Nanyang Technological University are working closely with Singapore Airlines, DBS Bank, and Temasek Holdings to enhance corporate capabilities in data science, risk management, and global trade. 📌 China Europe International Business School is at the forefront of corporate learning for Alibaba, Huawei, Tencent, and BYD Auto, ensuring that technology-driven business ecosystems continue to thrive. 📌 IIMs and IITs are actively shaping the leadership terrain by training CXOs, MDs, and senior professionals from Tata Group, Infosys, Wipro, L&T, Mahindra, HCL Technologies, TCS, Tata Steel, ONGC, Reliance, ICICI Bank, Axis Bank, Flipkart, and Aditya Birla Group. With a strong focus on leadership, business strategy, financial modeling, data analytics, AI, and global trade policies. It’s time to empower faculty to step outside the campus, conduct corporate training at the national and international level. Tag to those academic Institutions you know who have adopted such practices.

A lot of time and money goes into corporate training—but not nearly enough comes out of it. In fact, companies spent $130 billion on training last year, yet only 25% of programs measurably improved business performance. Having run countless training workshops, I’ve seen firsthand what makes the difference. Some teams walk away energized and equipped. Others… not so much. If you’re involved in organizing training—whether for a small team or a large department—here’s how to make sure it actually works: ✅ Do your research. Talk to your team. What skills would genuinely help them day-to-day? A few interviews or a quick survey can reveal exactly where to focus. ✅ Start with a solid brief. Give your trainer as much context as possible: goals, audience, skill levels, examples of past work, what’s worked—and what hasn’t. ✅ Don’t shortchange the time. A 90-minute session might inspire, but it won’t transform. For deeper learning and hands-on practice, give it time—ideally 2+ hours or spaced chunks over a few days. ✅ Share real examples. Generic content doesn’t stick. When the trainer sees your actual slides, templates, and challenges, they can tailor the session to hit home. ✅ Choose the right group size. Smaller groups mean better interaction and more personalized support. If you want engagement, resist the temptation to pack the (virtual) room. ✅ Make it matter. Set expectations. Send reminders. And if it’s virtual, cameras on goes a long way toward focus and connection. ✅ Schedule follow-up support. Reinforcement matters. Book a post-session Q&A, office hours, or refresher so people actually use what they’ve learned. ✅ Follow up. Send a quick survey afterward to measure impact and shape the next session. One-off training rarely moves the needle—but a well-planned series can. Helping teams level up their presentation skills is what I do—structure, storytelling, design, and beyond. If that’s on your radar, I’d love to help. DM me to get the conversation started.