RIU Hotels & Resorts

Name: RIU Hotels & Resorts
Rating: 4.9 (20350 reviews)
Author: Riu Hotels & Resorts

RIU guest info

Free · Designed for iPad

20K Ratings
Ages

16+
Years
Category

Travel
Developer

Riu Hotels & Resorts
Language

EN
+ 8 More
Size

126.5
MB

With the RIU Hotels & Resorts app, planning and enjoying your vacation has never been easier. Access a wide range of services designed to offer you an unforgettable stay, all from the comfort of your mobile device. Stay, Enjoy, Repeat… Your trip starts in the RIU Hotels & Resorts app! What will you find in our App? - Quick and easy booking, explore our destinations and find the ideal hotel for your trip. Make reservations anytime, anywhere with total comfort. - Reservation management, access the details of your reservations, make modifications and efficiently manage your stays. - Avoid queues when you arrive at the hotel and check in directly from the app. - Complete hotel information: check activity and show schedules, facility details, menus and much more, all in one place. - Direct communication with reception for any request you may have during your stay. Book our spa services or your table at the main restaurants. Choose from a multitude of activities and make the most of your stay. - As a RIU Class member, enjoy special rates and additional benefits throughout the year. And if you are not yet a member of our loyalty program, join now and access all its advantages! Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand. If you have any questions or suggestions, contact us at appsupport@riu.com.

Ratings & Reviews

4.9

out of 5

20K Ratings

RIU Palace Las Americas
07/03/2023

Angie's Gadgits
This hotel will not disappoint. We had nothing but Great customer service. I lost something when we first checked in and the fella was looking for me over 30 minutes and gave it to me. Then my hubby put his wallet under in the beach towels while we went swimming. It started raining and the towels were soaked. Me not thinking asked for new towels with his wallet tucked into the still folded wet towels. After about 10 minutes Hubby realized he didn’t get his wallet. I frantically went to the towel place to ask if anyone seen his wallet and they hadn’t. So a sweet young lady and I both pulled out all the dirty towels and it wasn’t there. I looked at the last two towels. As I was walking away in tears the young lady was screaming it was stuck in the fold of the last towel I just lightly moved. So my experience with this hotel holds up to the highest of integrity and honesty of their employees. I will forever recommend this hotel to anyone!!!Forever Greatful… Angie Spradley

Developer Response
We are glad you enjoyed your stay! We encourage you to visit the DESTINATIONS tab of our App, there you can find all the places where we have RIU hotels, we would love to welcome you again in any of them!
RIU Palace Las Americas
07/03/2023

Angie's Gadgits

This hotel will not disappoint. We had nothing but Great customer service. I lost something when we first checked in and the fella was looking for me over 30 minutes and gave it to me. Then my hubby put his wallet under in the beach towels while we went swimming. It started raining and the towels were soaked. Me not thinking asked for new towels with his wallet tucked into the still folded wet towels. After about 10 minutes Hubby realized he didn’t get his wallet. I frantically went to the towel place to ask if anyone seen his wallet and they hadn’t. So a sweet young lady and I both pulled out all the dirty towels and it wasn’t there. I looked at the last two towels. As I was walking away in tears the young lady was screaming it was stuck in the fold of the last towel I just lightly moved. So my experience with this hotel holds up to the highest of integrity and honesty of their employees. I will forever recommend this hotel to anyone!!!Forever Greatful… Angie Spradley
Developer Response 07/06/2023
We are glad you enjoyed your stay! We encourage you to visit the DESTINATIONS tab of our App, there you can find all the places where we have RIU hotels, we would love to welcome you again in any of them!
Frustration booking multiple rooms😡
10/10/2023

buttafly tunes
The website and app will not let you book two different room types on one reservation nor will it let you book two separate reservations for the same time period. I often travel with family and make the reservations for the group (2-4 rooms). It’s not enough rooms for group sales but extremely difficult for individual bookings so I end up spending lots of time on the phone with representatives that border on rude but mostly just want to rush you off the phone. I enjoy staying at Riu resorts around the world but I don’t enjoy the process when I’m booking for more than just myself. An updated more internationally friendly website and app are desperately needed as well as customer service training for representatives.

Developer Response
Thank you for sharing your feedback, we are sorry for the inconvenience our booking process causes you, and we appreciate that you continue to book with us in spite of this. We take note of your needs in order to evolve and meet the expectations of all our customers ✅📲. We look forward to welcoming you for many years to come😄.
Frustration booking multiple rooms😡
10/10/2023

buttafly tunes

The website and app will not let you book two different room types on one reservation nor will it let you book two separate reservations for the same time period. I often travel with family and make the reservations for the group (2-4 rooms). It’s not enough rooms for group sales but extremely difficult for individual bookings so I end up spending lots of time on the phone with representatives that border on rude but mostly just want to rush you off the phone. I enjoy staying at Riu resorts around the world but I don’t enjoy the process when I’m booking for more than just myself. An updated more internationally friendly website and app are desperately needed as well as customer service training for representatives.
Developer Response 10/13/2023
Thank you for sharing your feedback, we are sorry for the inconvenience our booking process causes you, and we appreciate that you continue to book with us in spite of this. We take note of your needs in order to evolve and meet the expectations of all our customers ✅📲. We look forward to welcoming you for many years to come😄.
Very disappointed
04/16/2024

AHG822
This is our second time here in two years and this location has really changed so much. We stayed here June 2022 and enjoyed it. I wouldn’t say it’s a 5 star hotel but it was A good 4/5 the last time we were here. Although it is still clean, it is nothing like it was. Our coffee pot was not cleaned and emptied each day. The room was barely mopped. It seemed like the bare minimum was done. The beds full/queen beds are not fit for two people. My husband and I are not large people and we barely were able to fit on the bed together. The food was absolutely terrible. The selection two years ago was so much better. Now it’s just gross, so greasy and it’s the same thing everyday. I was so disappointed. This is the first time I have ever been to Mexico and disappointed in the fresh fruit. All the fruit was not ripe. I have never seen so many apples in a Mexican resort. This is a tropical paradise, where are the tropical fruits?? Apples?? As far as entertainment, probably the worst I have seen. Riu, you can do so much better.

Developer Response
Thank you for sharing your feedback. We will pass your comments on to the relevant department for proper follow-up. While you're on the app store, what did you think of our app? We would love to receive 5 stars for it and know your experience ✨✨✨✨✨✨✨✨✨✨✨✨
Very disappointed
04/16/2024

AHG822

This is our second time here in two years and this location has really changed so much. We stayed here June 2022 and enjoyed it. I wouldn’t say it’s a 5 star hotel but it was A good 4/5 the last time we were here. Although it is still clean, it is nothing like it was. Our coffee pot was not cleaned and emptied each day. The room was barely mopped. It seemed like the bare minimum was done. The beds full/queen beds are not fit for two people. My husband and I are not large people and we barely were able to fit on the bed together. The food was absolutely terrible. The selection two years ago was so much better. Now it’s just gross, so greasy and it’s the same thing everyday. I was so disappointed. This is the first time I have ever been to Mexico and disappointed in the fresh fruit. All the fruit was not ripe. I have never seen so many apples in a Mexican resort. This is a tropical paradise, where are the tropical fruits?? Apples?? As far as entertainment, probably the worst I have seen. Riu, you can do so much better.
Developer Response 05/17/2024
Thank you for sharing your feedback. We will pass your comments on to the relevant department for proper follow-up. While you're on the app store, what did you think of our app? We would love to receive 5 stars for it and know your experience ✨✨✨✨✨✨✨✨✨✨✨✨
Worked once
11/28/2023

795415
I put my information in, it wouldn’t pick me up due to my mom being the name on the booking. After adding her as a second person, it showed me the confirmation one time. I forgot to screenshot it to show her due to the RIU website not pulling up our confirmation even though we received multiple confirmation emails, but not the one containing info for check in that’s supposed to be sent 2 weeks in advance. I tried entering in the information multiple ways, but only get an error now, unless I plug in wrong info. It then tells me there’s no booking… at least it worked one time I guess.. would love to be able to access it again. But stupidly deleted the account thinking I could create one with her as the primary. Now it won’t because she’s listed on mine. I have no idea how long it will be until I receive a confirmation for the cancellation, and attempt to create one for her.. it just said “well send you cancellation soon”…

Developer Response
Thank you for contacting us. We have checked our processes and it works fine. In order to discuss your particular case, please send us the details to appsupport@riu.com, we look forward to hearing from you 📩😊
Worked once
11/28/2023

795415

I put my information in, it wouldn’t pick me up due to my mom being the name on the booking. After adding her as a second person, it showed me the confirmation one time. I forgot to screenshot it to show her due to the RIU website not pulling up our confirmation even though we received multiple confirmation emails, but not the one containing info for check in that’s supposed to be sent 2 weeks in advance. I tried entering in the information multiple ways, but only get an error now, unless I plug in wrong info. It then tells me there’s no booking… at least it worked one time I guess.. would love to be able to access it again. But stupidly deleted the account thinking I could create one with her as the primary. Now it won’t because she’s listed on mine. I have no idea how long it will be until I receive a confirmation for the cancellation, and attempt to create one for her.. it just said “well send you cancellation soon”…
Developer Response 12/07/2023
Thank you for contacting us. We have checked our processes and it works fine. In order to discuss your particular case, please send us the details to appsupport@riu.com, we look forward to hearing from you 📩😊

This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

Version 5.25.2

Nov 13

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