This app is junk. We have been at the resort for 3 days now and if there isn’t an excellent connection it won’t load. Also, the times the lunch restaurants open on the app is NOT the time they actually open. Nibbles and the food trucks show 11 but don’t open until 12. Around 1030 in the morning the app will finally show the correct time they open. Be aware the resort seems to be switching to using the app as the primary means of scheduling everything. That includes restaurant reservations, room service and even asking for bottled water. You can still call guest services but they act like it’s inconvenient for them to help. Unless you stay up to midnight to book a reservation you will be eating at the buffet for every meal. Then by 7am all chairs around every pool are taken. So up until midnight to get up around 6-630 to get chairs is just stupid. Room service is hit and miss if it works and the restocking of water option never has worked. Do your research on social media. I’ve seen a lot of videos this week with people complaining about the same things. Our travel agent apologized profusely and thinks the app is newer and said she would pass this info along to her other clients.

Do not stay here until this software is fixed! Want to eat at anything other than buffet at Royalton - good luck. With the insistence that guests must use this app to request a dinner reservation, you are lucky if it works at all much less if you can actually make a reservation. My group tried using it across three different iOS devices. Never could we get the devices to show the desired information on two, much less all three. This suggests a flawed back end architecture that is well below the standards of the parent company - Marriott. Our suggestion, go to another hotel chain. For the price you pay at an all inclusive, the requirement to use a piece of software that prevents you from the services you paid for can only be addressed if they feel it in the bottom line.

Have almost never commented on apps but this one is worth it. Surprisingly bad. Embarrassingly so. As if the person that created this app is just messing with us all - intent on frustrating us to no end!Need a reservation for a restaurant? The app can do that. But need to change the reservation or see if other reservations are available? No - it only does one thing.Want to know more about the resort you’re staying at? But what about all of the other Royalton resorts!? You’ll spend much of your time toggling back into the place you’re staying at!Want to know when a restaurant is open? Figure it out for yourself! You don’t need an app for that. You just need to walk to the place and ask them. And if nobody is there? Don’t bother going to the app cause it isn’t built for that.In writing this feedback, I have likely spent more time than the app developer spent QAing it. And it begs the question, why have an app at all Royalton if it’s gonna be this bad?

This app does not work. Clearly nobody cares because no efforts have been made to improve its function, even with all the complaints in the reviews. Despite the staff insisting you use the app to make reservations, it will not allow you to make reservations at all. You can’t order room service either. I was able to successfully make a request for someone to come fix my tv through the app, but they never came to fix it. The Royalton CHIC Punta Cana does not have the standards for a typical Marriott hotel, and it’s surprising that they will attach their name to such a disappointment.