185 questions
0
votes
1
answer
78
views
Invalid argument exception while calling the ZenDesk Search API with query parameters
I am trying to get all the ZenDesk tickets with the following criteria:
Belonging to a particular form
Status is solved
It was solved between two particular dates
Using the following Search API for ...
- 334
0
votes
0
answers
88
views
Autofilling Fields using Custom Objects
I have a custom object with the following fields in Zendesk:
Charger ID (Key field)
Station Name
Country
I also uploaded records from a database using an API connection into Zendesk where each ...
-2
votes
1
answer
123
views
Which Emojis are supported by the Zendesk API? (It looks like a SUBSET of the ones the web UI supports!)
I use Zendesk ("ZD") developer API to update tickets with comments. I frequently put markdown into ticket comments (using the "body" item and not the "html_body" item ...
- 6,307
1
vote
1
answer
139
views
is there a way to make zendesk webhooks always instant?
I've noticed that sometimes my zendesk webhooks from a trigger fire right away, within a second of the action that causes the trigger.
But sometimes they are slower, taking up to a minute to come in. ...
- 5,101
1
vote
1
answer
252
views
Why does ?zcli_apps=true do nothing in some zendesk orgs?
When I run
zcli apps:server
and I can goto my https://myorg.zendesk.com/agent/tickets/61?zcli_apps=true
and see my app in local dev mode no problem.
But I'm working in another client's org and the ...
- 5,101
0
votes
1
answer
163
views
Can't get article properties from web page published in Zendesk
When I add the following in script.js in a ZenDesk template, user properties are returned successfully:
var userRole = HelpCenter.user.role;
console.log(userRole)
This works also
var isAdmin = ...
- 1,359
0
votes
1
answer
324
views
403 Forbidden Error when fetching content from a URL hosted in Zendesk
When I try following python code to fetch content from a URL hosted in Zendesk, I get following 403 Forbidden Error:
Python Code:
url = 'https://support.abc.com/hc...'
html_content = fetch_content(url)...
- 1,956
0
votes
1
answer
181
views
I am getting errors creating and searching end users in Zendesk using Power Automate
I'll outline the intended purpose: we have a contact us form that sends an email when a submission is made. Currently this email is forwarded into a Zendesk support inbox to become. The agent then ...
- 1
0
votes
0
answers
219
views
Powershell Invoke-Restmethod Authorization header issue
I am trying to query the endpoint for target failures in zendesk:
https://developer.zendesk.com/api-reference/ticketing/targets/target_failures/
Specifically:
List Target Failures
GET /api/v2/...
- 57
2
votes
2
answers
565
views
Zendesk API - Notifications to end users are always from the user that is logged in
I am developing a simple connector for a contact form to Zendesk trough the Zendesk API. I authenticate with a emailaddress and token for the API. Everything works and i get the tickets inside of ...
- 677
0
votes
1
answer
372
views
Zendesk config js file: how not to auto open chat when website opened
I am trying some things on Zendesk and it looks like the chat automatically opens when I open the website.
How can I make it so that it remains closed until I actually click the chat button to open ...
0
votes
1
answer
629
views
Can't get response from Zendesk ticket API with JavaScript fetch
I'm trying to create an HTML form which creates a ticket in Zendesk. The form will also include a file upload.
Right now I'm able to create the ticket with the API, but I can't get the response from ...
- 23
4
votes
0
answers
70
views
Issue with ZendeskApi_v2 library in retrieving the top 10 search results
I'm using the ZendeskApi_v2 library to interact with the Zendesk API and retrieve tickets for a specific user. I've encountered an issue while trying to fetch only the top 10 results from the search, ...
- 1,489
1
vote
1
answer
3k
views
How to get all Zendesk help articles using their API
We have a search function on our website. I need to index all of our Help Desk articles from Zendesk so that they will appear in search results. I currently have the following code, but it will only ...
- 38
1
vote
1
answer
674
views
Assign ticket to a specific Zendesk Support group with Sunshine Conversation
I am currently using Sunshine Conversation to integrate a chatbot to Zendesk Support. Currently, we're only using users, conversation and messages endpoints.
One of the requirements of the integration ...
- 75
0
votes
1
answer
573
views
Triggering Zendesk webhook with Apps Script - can't authenticate
I'm trying to call a Zendesk webhook to create a ticket with Google Apps Script (evenetually using a Google form to trigger the webhook). Zendesk's Webhook page has a few different types of auth ...
- 552
1
vote
1
answer
978
views
Creating a ticket on zendesk on behalf of a user, but not sending an email
I am using Go with Zendesk API to create tickets on behalf of a user, but I don't want the ticket-creating mail sent to the user. Is there any way to achieve this?
Here is my implementation:
func ...
- 443
0
votes
2
answers
181
views
Zendesk API - Get notifed of replies
We have built a user interface system which is integrated with Zendesk. We have written code as per this documentation , which creates a case in Zendesk or updates the case as per user interaction on ...
- 669
0
votes
1
answer
227
views
Zendesk:where to put an .on('ticket.updated' in a react app in zendesk
currently i have this code placing the on ticket updated function inside the use effect.
the problem is that whenever i change the value of the use effect hook it seems to trigger the on(ticket....
0
votes
1
answer
221
views
Zendesk API - Compare two fields in query
I'm trying to perform a query via the Zendesk Search API that compares two fields. E.g. I want to get all tickets where created_at is equal to updated_at.
This syntax is accepted, but the result is ...
- 419
0
votes
1
answer
660
views
Filter for specific tags on Zendesk API using Zenpy on python
Need some help, while trying to retrieve some tickets with Zenpy, I encounter that when I search for more than one tag, they fetch all the data related to both tags, is there a way to filter only for ...
- 312
0
votes
2
answers
278
views
Custom field in a new ticket creation by agent: Dropdown list that its values are live updated
I want to create a custom field in the agent new ticket screen.
I want the field to be shown as a dropdown list where the values in the dropdown list will be values taken from an API of other service.
...
- 1
0
votes
1
answer
159
views
Attempting to resolve Zendesk ZAT (zendesk-app-tools) error
I'm developing a Zendesk App on my Windows 10 machine using WSL/Ubuntu to run zat.
It's been working fine for six months or so. I'm guessing a new years update blew it up. Anytime I run a zat command ...
- 1
1
vote
1
answer
1k
views
Do you know how to resolve the "Couldn't authenticate" problem on ZendeskAPI?
I'm trying to connect my zendeskAPI to create a ticket with a python application but I surely missed something because I just got the "Couldn't authenticate you" error, I've created and ...
- 13
0
votes
0
answers
78
views
API to CSV python script gets killed
This is a simple script that extracts data from api and writes it to csv however it always gets killed. There's no error description just "Killed" message.
I'm guessing it's due to some ...
- 399
1
vote
1
answer
589
views
Pop Up "Zendesk Messaging Widget" After Certain Amount of Time
As we know that the zendesk Messaging Widget doesn't have proactive chat natively, after deep research I made this script to help anyone who wants the widget to pop a while after the website loads.
...
1
vote
1
answer
371
views
Zendesk iOS SDK: Customize UI for Answer Bot engine
I have added the Zendesk iOS Answerbot SDK to an app and I would like to:
Customize the initial messages
Direct the user to a different view when the "Leave a message" button is tapped
...
- 85
0
votes
1
answer
82
views
Connect Azure Application Insights with Zendesk
Our webapps use Application Insights for logging technical issues and Zendesk for maintaining tickets of our customers.
We would like to have an automated way that when there are errors, such as ...
- 53
0
votes
1
answer
366
views
Sending a PUT request to the ZENDESK API to update an organisation via c#
I'm getting a 422 error when sending the http rerquest to the zendesk API to update an organisation. The JSON I am sending is valid so not sure where the issue is. I am using the C# http client.
The ...
- 1
0
votes
1
answer
516
views
Request Comment on Behalf not working with zendesk API
I'm making a Node application that uses Zendesk API. Users logged in and can create tickets through my application.
To create tickets, I use this configuration
var config = {
method: 'post',
...
- 191
1
vote
1
answer
1k
views
Show all articles on Category page for Zendesk Guide Help Centre
Does anyone know how to get all the articles that are in the Section displaying as a list in the Category page at all?
Here's what I've got, and I'm trying to achieve the full list rather than the '...
- 147
0
votes
1
answer
858
views
Zendesk - Custom field change event not working
I am working on Zendesk server side App, There is a orderno custom filed in ticket form.
what i want to achieve is, get value of orderno when its value got changed.
Previously, I have achieve ...
- 1,694
0
votes
1
answer
1k
views
Axios and POST request to Zendesk API
I'm trying a custom ticket form with the Zendesk API for end users. I followed this tutorial but it uses Python whereas I use Node and React. I use Axios but I got an error response
data: { error: &...
- 191
0
votes
1
answer
1k
views
Is there any way to get content of the ZenDesk Attachments instead of redirect URL?
I need to get ZenDesk ticket attachment content like encoded format. ZenDesk API provided only the content url. By using that content url I can only able to get the redirect page of that file. But I ...
- 13
0
votes
1
answer
325
views
How to debug an issue with Zendesk App as console.log is not working
topBarClient.request(settings).then(
function (data) {
console.log("data",data);
showTaskData(data);
if (data.status === 200) {
onSuccess(JSON.parse(data.responseText));
...
1
vote
1
answer
1k
views
Extracting the Name of Zendesk Custom Fields through APIs in Python
I'm trying to extract the custom field names created by me (who is also an admin in zendesk) through API calls in Zendesk with Python but so far have only been successful in extracting the IDs of the ...
- 101
0
votes
1
answer
403
views
how to use a javascript function with secure setting in Zendesk app
want to use a javascript function on a secure setting
"parameters": [
{
"name": "api_token",
"type": "text",
"required"...
0
votes
1
answer
647
views
How to sort custom_field in Zendesk Search API
This is the API for sorting created date:
https://EXAMPLE.zendesk.com/api/v2/search.json?sort_by=created_at&sort_order=asc&query=custom_field_123:ABC
The above API will sort date from ...
- 57
0
votes
2
answers
216
views
RSpec how to mock a ZendeskAPI::Collection object?
I'm trying to mock a zendesk API response that's called like this:
zendesk_client = ZendeskHelper.make_client
tickets = zendesk_client.search.export(query)
The application iterates through all the ...
- 621
0
votes
1
answer
1k
views
Zendesk Api problem with custom fields values
Good morning,
I need help, I recently found the Tanabee project on github where using APPS Scripts and google sheets and the zendesk api you could extract the necessary info.
I'm looking at the ...
0
votes
1
answer
141
views
Zendesk API to get password expiration time and password changed time of user
Is there any Oauth Zendesk api, to retrive the org password expiration time and password changed time of org user
- 73
0
votes
1
answer
2k
views
Zendesk API: Update Multiple Tickets at once using PUT Method? How does it look like? Javascript/Google Script
I'm currently trying to do an API call to update multiple tickets at once using ticket IDs. These ticket IDs are stored on google Sheets since I have the script running there. I would appreciate ...
- 95
-3
votes
3
answers
711
views
Limiting Loop Range to 100 Rows at at time
I have the following script that takes data from my Sheet and updates records via a POST API call; however there is a limit of 100 calls at a time so I'm looking for a way to add that to my script if ...
- 63
1
vote
2
answers
1k
views
Zendesk authentication
I need to display user's name in the in the zendesk chat ( for the agents), I'm using the code provided by zendesk:
window.zESettings = {
webWidget: {
authenticate: {
chat: {
jwtFn: ...
- 310
0
votes
3
answers
2k
views
Loop though sheet to create JSON key-value pairs for API POST
I am attempting to write a POST method Google Apps Script a the moment (quite an achievement for someone scratching around trying to learn as he goes) and have managed step one of my goal which is an ...
- 63
0
votes
1
answer
402
views
Adding multiple CC's using Zenpy
I am working on an automation script to push out emails based on tickets we receive from our CRM.
Is there a way for the collaborator_ids to take multiple emails? I've tried using email_ccs and ...
0
votes
1
answer
277
views
What is the correct way of create a get request for retrieve a tickets in zendesk
if my username is [email protected] and API token is 123456789 then how to create a get request for retrieving tickets related to the user
I tried this way and got always unauthorized as response
...
2
votes
1
answer
3k
views
Cors error persists if the page is not refreshed in Nuxt
I just started to learn Nuxt.
I have a CORS issue when I try to access a page by <nuxt-link>.
The problem is solved if I refresh the page or I do it via <a href="">
<template&...
- 122
0
votes
1
answer
503
views
KeyError: 'tickets' Json API with Python
I had created App to exporting excel file from Zendisk to help my to Analysis data
But yesterday stop working with this error
line 20, in <module>
tickets = page_data['tickets'] # extract ...
0
votes
2
answers
748
views
Check if time in minutes since start of week is between two values (value in minutes since start of week) at different intervals
So i'm using the Zendesk API to fetch the schedule of an instance, the API returns an object that contains an array called intervals which looks like this:
[
{ "start_time": 1980, "...
- 15