Employee and Customer Experience
Latest Employee and Customer Experience news freshly curated for you as of 11am November 27th. Join other readers in exploring innovative developments, emerging trends, and expert perspectives.
Today's Highlights
- By automating entry-level tasks, companies are creating a 'courage gap,' preventing new hires from developing resilience and emotional intelligence through real-world challenges.
- The role of the employee is shifting from doer to orchestrator. Workers will manage their own teams of AI agents, requiring new skills in systems thinking and AI management.
- Studies find that 60% of loyal customers use emotional language to describe brands, proving that ease, trust, and empathy are the real drivers of long-term value.
Sources
In The Spotlight
Dive deeper into key discussions within the world of Employee and Customer Experience with a curated selection of important articles offering valuable perspectives.
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Brands And The Business Of Emotion
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The Key To Holiday Season Success? Reject Consumerism, Embrace Emotion
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How To Be Grateful For A Job—Or Co-Workers—That Irritate You
This article positions gratitude as an active tool for resilience in the workplace and for remaining growth-focused, even when your environment isn’t ideal.
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AI Is Erasing The Very Experiences That Build The Leaders We Will Need
AI is transforming work—but at a hidden cost. By replacing junior roles, companies are stripping the next generation of the experiences that build real leaders.
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Why ‘Work Will Be Optional,’ According To Elon Musk
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Why CFOs Fear The Dark Side Of AI
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End Of The Line For RPA: What's Next
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Forget AI-First Vs. AI-Native. The Real Metric Is Rev Per Employee
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Move Over, Netflix: How Movie Theaters Use Data-Driven Decision-Making
With data analytics, movie theaters and other traditional industries can improve their decision-making.
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