Thought Industries

As Thanksgiving arrives, we want to pause and say a heartfelt thank you. The dedication our customers, partners, and teams bring to creating real value doesn’t just inspire us - it shapes the work we do every day. We’re grateful to be part of a community focused on delivering stronger results and real impact for their customers. And because this holiday is all about giving back, we’ve packed this month’s Here’s a Thought with tools to help you build stronger loyalty, make education work harder, and deliver even more value to the customers who count on you. Wishing you a very happy Thanksgiving from all of us at Thought Industries.

When your customers grow fast, their need to see value ‘immediately’ grows even faster. Keeping up? That’s a whole new race. Aledade, Inc. experienced this first hand. Rapid growth brought growing pains - until they adopted a scalable, on-demand learning solution that transformed their customer education strategy and cut time-to-value by 20 days. The impact: • Faster time to value • Faster adoption • More confident, successful customers Read the full story here 👉 https://lnkd.in/e-GE58_N #CustomerEducation #ProductAdoption #Aledade #OnDemandLearning #CustomerSuccess

 Your brilliant product isn't reaching its true potential. It's not a question of features - it's whether your customers can solve their real problems with what you've built. Success is measured by the outcomes your customers achieve, not the bells and whistles on your feature list. When customers “get it,” they win - and so does your business. Are you ready to close the gap between what your product promises and what customers actually experience? Dive into our latest blog, Beyond the Build: Where Product Potential Meets Customer Reality, to stop seeing customer education as an afterthought and discover the secret weapon to stronger adoption, loyal customers, and real results. Read now: https://bit.ly/47R4K2N #UnrealizedPotential #ReduceChurn #CustomerRetention #AdoptionChallenges #RetentionAndGrowth

Nothing beats connecting with our customers in person! 🎉 We’re still excited from our recent customer-hosted roundtables in Austin and London. A huge thank you to the amazing teams, including those at Enverus and Synthesia, for opening up their spaces and sharing such honest, thoughtful conversations. Covering what’s really shaping the future of customer education to proving value, driving growth, and making learning experiences that truly stick. We left inspired and focused on what matters most: helping our customers create real impact and success that lasts! If you joined us (or wish you had!), we’d love to hear from you - what topics are top of mind for you right now? #CustomerSuccess #CustomerEducation #Leadership #Growth #Community

💡 It’s not your product holding you back, it’s perception. Even the strongest product can fall short if your customers don’t clearly see its value. When expectations and experience drift apart, renewal rates drop and growth stalls. Our new playbook, “3 Plays to Close the Value Gap and Drive NRR,” is your guide to realigning perception, experience, and results so you can turn customer potential into measurable growth. Inside, you’ll learn how to: ✅ Create a culture of continuous learning: Start education before onboarding and reinforce value at every stage. ✅ Segment by value, not vanity: Understand what truly matters to customers and boost adoption by double digits. ✅ Align every stakeholder: Educate across the organization so renewals become effortless, not uphill. Don’t let perception limit your revenue potential. Close the gap and drive lasting growth 👉 https://lnkd.in/er_MktqR

🎃 Welcome to the October Edition of Here’s a Thought This month, we’re not just talking about customer growth, we’re confronting the real monster lurking in the shadows: the Value Gap. When perception and value drift apart, it’s not just scary, it’s deadly for your Net Revenue Retention (NRR). In this special Halloween edition: 🕯️ Meet our new CEO: Irana Wasti 🕵️ Uncover the Know / Show / Grow framework: Your ultimate weapon. 👻 Exorcise perception problems: Close the value gap before it haunts your renewals. 🏆 Celebrate a sweet victory: Thought Industries wins big in the 2025 Talented Learning - Research and Consulting Awards! Let's dive in….

Big news at Thought Industries! Today marks the start of an exciting chapter - we’re thrilled to welcome Irana Wasti as our new CEO. Bringing a proven track record of building category-defining products, leading major strategic growth transformations, and driving international expansion, Irana joins Thought Industries at a pivotal moment as we accelerate innovation and continue empowering every business to anticipate needs, eliminate friction, and turn every customer interaction - into value. Powered by AI. Driven by insights. Scaled through continuous Learning and Engagement. We also want to celebrate Robin Wadsworth. Robin’s leadership has shaped Thought Industries into the company it is today, leading us with purpose and passion. Here's to the next era of AI-powered customer learning and engagement experiences! Read More: https://lnkd.in/eV87MAUC #Leadership #AI #CustomerExperience #Learning #ThoughtIndustries

When your customers turn Education into a movement - you show up to cheer them on. Yesterday, Charles River Development hosted their third annual CRD Academy Awards, celebrating progress, performance, and people across the globe! Big thanks to Julie Cochrane, M.Ed., VP of Education Services, for inviting us to see it live. From London to APAC, this is what value-led growth looks like.

When your buyer realizes your ‘value framework’ is just a pricing sheet. The fix isn’t more promises, it’s proving outcomes before the contract’s signed. Download 3 proven plays that show how the strongest teams don’t wait to deliver value - they start at “hello.” ...And that’s why they win!  https://lnkd.in/eW8uggMu

Getting attention isn’t the hard part. Keeping it? That’s all about value. 🐿️ Tune in now at https://lnkd.in/e-RsN5R6