Sales

Can't give an employee a raise due to budget constraints? Give them a work upgrade that costs $0: - Give them elevated title that will support their growth & career - Let them work remotely or have another day at home if you're hybrid - Be okay with them logging off at 3pm on Fridays - If you have unlimited PTO, encourage another week or 2 per year - Connect them with people in your network for mentorship - Allow them to grow their skills vertically or laterally in the company And then fight like hell in the next review cycle to advocate for them.

The disconnect between sales managers and reps in 2025 is wild. Manager: "Just pick up the phone!" Rep: *sends 47 emails, 12 texts, 3 LinkedIn messages, and a carrier pigeon* Sound familiar? 😅 After 20+ years in sales, I've watched this communication gap grow wider every year. But here's what both sides are missing: It's not about choosing ONE channel. It's about understanding WHICH channel works WHEN. The most successful reps I've seen? They've cracked the code: **First 24 hours:** • Email → Sets professional tone • LinkedIn → Shows you've done homework • Text → Only if they've given permission **Days 2-5:** • Phone call → NOW it's time (they know who you are) • Voice note → Personal touch that stands out • Video message → Shows real effort **The truth?** Your manager's right - calls DO convert better. You're also right - cold calling blind is dead. The magic happens when you warm them up FIRST. Think of it like dating: You wouldn't propose on the first date. So why are we calling strangers without context? **My top 3 strategies that actually work:** 1. The "Permission Play" End every email with: "Would a quick call tomorrow at 2pm work to discuss?" (They expect it now = higher answer rate) 2. The "Multi-Touch Warm-Up" Email → LinkedIn view → Call within 48 hours (They recognize your name = 3x more likely to answer) 3. The "Context Creator" Reference their LinkedIn post before calling "Saw your post about X, had a thought..." (You're not a stranger = conversation not pitch) Here's the brutal truth: Managers: Your reps aren't lazy. They're adapting to how buyers ACTUALLY buy in 2025. Reps: Your manager isn't wrong. The phone still closes more deals than any other channel. Bridge the gap. Use both. Win more. What's your take - Team Phone or Team Omnichannel? P.S I'm running a FREE 6-week LinkedIn Social Selling Bootcamp starting Monday 15th Sept, grab a free spot here https://lnkd.in/eVmxsMbM

Last week, I heard from a super impressive customer who has cracked the code on how to give salespeople something they’ve always wanted: more selling time. Here’s how he transformed their process. This customer runs the full B2B sales motion at an awesome printing business based in the U.S. For years, his team divided their time across six key areas: 1. Task prioritization 2. Meeting prep 3. Customer responses 4. Prospecting 5. Closing deals 6. Sales strategy Like every sales leader I know, he wants his team to spend most of their time on #5 and #6 — closing deals and sales strategy. But together, those only made up about 30% of their week. (Hearing this gave me flashbacks to my time in sales…and all that admin tasks 😱) Now, his team uses AI across the sales process to compress the amount of time spent on #1-4: 1. Task prioritization → AI scores leads and organizes daily tasks 2. Meeting prep → AI surfaces insights from calls and contact records before meetings 3. Customer responses → Breeze Customer Agent instantly answers customer questions 4. Prospecting → Breeze Prospecting Agent automatically researches accounts and books meetings The result? Higher quantity of AI-powered work: More prospecting. More pipeline.  Higher quality of human-led work: More thoughtful conversations. Sharper strategy. This COO's story made my week. It's a reminder of just how big a shift we're going through – and why it’s such an exciting time to be in go-to-market right now.

𝐖𝐡𝐲 𝐝𝐨 𝐬𝐨𝐦𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐠𝐞𝐭 𝐩𝐫𝐨𝐦𝐨𝐭𝐞𝐝 𝐟𝐚𝐬𝐭𝐞𝐫, 𝐡𝐞𝐚𝐫𝐝 𝐦𝐨𝐫𝐞 𝐨𝐟𝐭𝐞𝐧, 𝐚𝐧𝐝 𝐭𝐫𝐮𝐬𝐭𝐞𝐝 𝐦𝐨𝐫𝐞 𝐝𝐞𝐞𝐩𝐥𝐲? Of all the topics people ask me about, executive presence is near the top of the list. The challenge with executive presence is that it’s hard to define. It’s not a checklist you can tick off. It’s more like taste or intuition. Some people develop it early. Others build it over time. More often, it’s a lack of context, coaching, or exposure to what “good” looks like. Here’s what I’ve learned over the years, both from getting it wrong and from watching others get it right. 1. 𝐋𝐚𝐧𝐝 𝐲𝐨𝐮𝐫 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 People early in their careers often feel the need to prove they know the details. But executive presence isn’t about detail. It’s about clarity. If your message would sound the same to a peer, your manager, and your CEO, you’re not tailoring it enough. Meet your audience where they are. 2. 𝐔𝐩𝐥𝐞𝐯𝐞𝐥 𝐭𝐡𝐞 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧 Executives care about outcomes, strategy, and alignment. One of my teammates once struggled with this. Brilliant at the work, but too deep in the weeds to communicate its impact. With coaching, she learned to reframe her updates, and her influence grew exponentially. 3. 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐭𝐡𝐞 𝐬𝐮𝐛𝐭𝐞𝐱𝐭 Every meeting has an undercurrent: past dynamics, relationships, history. Navigating this well often requires a trusted guide who can explain what’s going on behind the scenes. 4. 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐜𝐨𝐧𝐭𝐞𝐱𝐭 Just because something is your entire world doesn’t mean others know about it. I’ve had conversations where I assumed someone knew what I was talking about, but they didn't. Context is a gift. Give it freely. 5. 𝐂𝐨𝐦𝐞 𝐰𝐢𝐭𝐡 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 Early in my career, I brought problems to my manager. Now, I appreciate the people who bring potential paths forward. It’s not about having the perfect solution. It’s about showing you’re engaged in solving the problem. 6. 𝐊𝐧𝐨𝐰 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐜𝐚𝐫𝐞 𝐚𝐛𝐨𝐮𝐭 Every leader is solving a different set of problems. Step into their shoes. Show how your work connects to what’s top of mind for them. This is how you build alignment and earn trust. 7. 𝐁𝐮𝐢𝐥𝐝 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 Years ago, a founder cold emailed me. We didn’t know each other, but we were both Duke alums. That one point of connection turned a cold outreach into a real conversation. 8. 𝐃𝐫𝐢𝐯𝐞 𝐭𝐨 𝐜𝐥𝐚𝐫𝐢𝐭𝐲 𝐚𝐧𝐝 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧 Before you walk into a meeting, ask yourself what outcome you’re trying to drive. Wandering conversations erode credibility. Precision matters. So does preparation. 𝐅𝐢𝐧𝐚𝐥 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 Executive presence isn’t about dominating a room or having all the answers. It’s about clarity, connection, and conviction. And like any muscle, it gets stronger with intentional practice.

Attribution is overrated. Incrementality is what actually matters Every new-age brand wants to know what’s working. Meta ROAS is looking good. CAC is steady. Revenue is growing But here’s the truth: Your Meta ad might get the conversion. But did it cause the conversion? That’s the difference between attribution and incrementality. Most dashboards, attribution tools, and agency reports stop at attribution. But if you’re a brand selling across Amazon, Flipkart, GT, MT, Q-com, and D2C—pure attribution will always lie to you Because the sale might happen on Amazon. But it might have been nudged by a Meta video or a YouTube bumper ad 4 days ago. You don’t need a full-blown Marketing Mix Model to get started. There are simpler, street-smart ways to directionally understand what’s working—and what’s not. Here are 4 that have worked for us at Atomberg: 1. Geo Split Testing Pick two similar markets. Run campaigns in one. Don’t run in the other. Then track: • Branded search volume • Sell-through on marketplaces • Secondary sales from GT counters If the test market moves faster than the control, you’re seeing true lift. That’s incrementality. 2. First-Time Buyer Growth vs Returning Buyer Growth Track whether your growth is coming from first-time buyers or repeats. If your campaigns are just bringing back old customers—you’re not creating net new demand. But if there’s a spike in new buyers across Amazon, Flipkart, D2C—your campaigns are likely working at an incremental level 3. Paid Traffic vs Organic Trend Lines If paid traffic, clicks and spends are going up—but your organic sales or branded search isn’t moving—you’re likely just harvesting demand that already existed. But if organic lifts alongside paid—your ads are creating interest. Not just closing it. Directionally, this is one of the simplest sanity checks most teams ignore. 4. Channel Crossover + Offline Signal Mapping Your Meta ad may not show up in last-click attribution. But it might have nudged the consumer to visit your store or buy on Amazon. You can detect this through: • Post-purchase surveys (Where did you first hear about us?) • Branded search + store footfall spikes in campaign-active cities • And most powerfully—offline signals passed back to Meta At Atomberg, we pass back data from installations and warranty registrations—including pincode and purchase timelines Sometimes, we’re even able to identify this at a unique customer level through their cookies for warranty registration This has helped us understand true incrementality of perf marketing campaigns even for offline sales If you’re only measuring ROAS, you might scale what’s only taking credit for sale about to happen anyway If you chase incrementality, you’ll scale what’s working. For more details, read the full post- link in first comment.

A market map with 10,000 companies is impossible to prioritize. These are the 300 to know. I was a VP of Product in sales tech. And I was frustrated with the maps I found. So I've been studying the space and speaking with experts. Here's the players you need to know: — ONE - Core: Revenue Operating System This is your CRM, your system of record - where your sales operation begins. I break this into 3 segments: Enterprise Platforms → Built for large organizations with complex workflows and high-volume deals → Salesforce, Oracle, Microsoft Dynamics 365, SAP Growth-Stage Solutions → Designed for growing businesses that need scalable tools but with flexibility to adapt → HubSpot, Pipedrive, Zoho CRM, SugarCRM Modern CRMs → Startups and fast-scaling companies looking to move fast without rigid systems rely on modern CRMs. → Attio, Affinity, Close.io, Copper, Freshsales. — LAYER TWO - Engagement & Intelligence These tools power outbound outreach, automate sequences, and provide real-time data on prospects: → Outreach, Salesloft, VanillaSoft, Groove Engagement tools ensure your team hits the right prospect at the right time. — LAYER THREE - Revenue Acceleration These platforms shorten deal cycles: → Gong, Salesloft, Chorus.ai, Ebsta With real-time feedback and actionable insights... — LAYER FOUR - Data & Enrichment Your outreach is only as good as the data backing it. These platforms ensure you’re reaching out to right prospects. → ZoomInfo, Apollo.io, Clearbit, Lusha, Hunter io, Cognism — SATELLITE CLUSTERS - Modern GTM Stack These tools enhance parts of the GTM journey. AI-Enhanced Tools → Automate and personalize content creation at scale. → Writer, Grammarly, CopyAI, Jasper Product-Led Motion → Identify sales-ready leads through product engagement. → Pocus, Intercom, Breyta Sales Enablement → Equip sales teams with training, resources, and playbooks to perform at their best. → Seismic, Spekit, Allego Conversational GTM → Convert prospects directly through real-time chat. → Drift (now part of Salesloft) — SATELLITE CLUSTERS- Emerging Categories These are adjacent categories sales teams often still use. Product Analytics → Track user behaviors post-sale for better upsell and retention opportunities. → Amplitude, Mixpanel Customer Success → Ensure long-term customer retention and success beyond the initial sale. → Gainsight, Catalyst, Totango Workspace Integration → Enable seamless collaboration across sales and operations. → Notion, Slack, Airtable, monday.com Revenue Orchestration → Connect workflows across different systems to streamline revenue operations. → NektarAI, Tray.io, Workato, Boomi — This took a lot of time. Reshare ♻️ if you loved this post. What tools would you add?

More than half of academics come from the 20% richest families, whereas only 5% come from the poorest 20%. But how about their academic productivity? A new study finds that, whereas there are "no differences in the average number of publications, academics from poorer backgrounds are both more likely to not publish and to have outstanding publication records." "These findings suggest that academics from lower socio-economic backgrounds are more likely to pursue research agendas off the beaten path, which may result in scientific breakthroughs but also in a higher failure rate" The study also examines peer recognition, finding that even though "academics from poorer backgrounds introduce more novel scientific concepts, [they] are less likely to receive recognition, as measured by citations, Nobel Prize nominations, and awards." Two other findings: 🔹"socio-economic composition of academics has remained remarkably stable over seven decades," 🔹"representation from lower socio-economic backgrounds is higher in disciplines with a stronger emphasis on quantitative relative to verbal skills." "While around 60% of academics in the humanities come from the top quintile of the parental income distribution, around 40% of academics in mathematics and economics come from the top quintile." Read the full study here: Climbing the Ivory Tower: How Socio-Economic Background Shapes Academia https://lnkd.in/eeJsryQw by Ran Abramitzky, Lena Greska, Santiago Pérez, Joseph Price, Carlo Schwarz, and Fabian Waldinger The study looks at US academics. Would be very interesting to know whether the situation in other parts of the world is (much) different.

🌟 𝐒𝐭𝐨𝐩 𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐁𝐢𝐠 - 𝐒𝐭𝐚𝐫𝐭 𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐖𝐢𝐝𝐞! The biggest breakthroughs don’t happen by digging deeper into one area - they happen when ideas, industries, and technologies collide. Think about it: AI combined with IoT has transformed healthcare. Sustainability powered by cloud solutions is opening new markets. The magic lies at the 𝐢𝐧𝐭𝐞𝐫𝐬𝐞𝐜𝐭𝐢𝐨𝐧𝐬 - where fresh opportunities emerge. 🚀 𝐖𝐡𝐲 𝐓𝐡𝐢𝐬 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 1️⃣ 𝐅𝐚𝐬𝐭𝐞𝐫 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧: Combining technologies like AI and cloud accelerates growth. 2️⃣ 𝐍𝐞𝐰 𝐌𝐚𝐫𝐤𝐞𝐭 𝐑𝐞𝐚𝐜𝐡: Partnerships across industries unlock untapped customers. 3️⃣ 𝐒𝐡𝐚𝐫𝐞𝐝 𝐕𝐚𝐥𝐮𝐞: Cross-industry collaboration lowers costs and drives new value. At Deloitte, I’ve seen the power of collaboration. By partnering with organizations like #Celonis, #Schaeffler, #HumboldtInnovation, and #GermanEntrepreneurship, we’ve established the European non-profit AI ecosystem, #KIPark. This initiative brings together players from different industries to unlock innovation. For example, we’ve developed an ESG platform, marking a significant step toward sustainable solutions that are robust and business-relevant. 🛠️ 𝐓𝐡𝐫𝐞𝐞 𝐖𝐚𝐲𝐬 𝐭𝐨 𝐒𝐭𝐚𝐲 𝐀𝐡𝐞𝐚𝐝 1️⃣ 𝐋𝐨𝐨𝐤 𝐎𝐮𝐭𝐬𝐢𝐝𝐞 𝐘𝐨𝐮𝐫 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲: Who could you partner with to create something new? 2️⃣ 𝐁𝐮𝐢𝐥𝐝 𝐌𝐢𝐱𝐞𝐝 𝐓𝐞𝐚𝐦𝐬: Pair data scientists with operations or customer-facing teams. 3️⃣ 𝐄𝐱𝐩𝐞𝐫𝐢𝐦𝐞𝐧𝐭 𝐁𝐨𝐥𝐝𝐥𝐲: Start small pilots that combine tech and business ideas. 🌍 𝐓𝐡𝐞 𝐁𝐨𝐭𝐭𝐨𝐦 𝐋𝐢𝐧𝐞 The future belongs to businesses that connect the dots others don’t see. Breadth - not just depth - is the key to growth and resilience. 💬 𝐘𝐨𝐮𝐫 𝐓𝐮𝐫𝐧 What’s one unexpected partnership or idea you’ve seen recently that sparked innovation? Let’s exchange ideas. Who knows what new intersections we might uncover together? #Deloitte #AI #Innovation #Leadership #BusinessStrategy #Partnerships 𝐴𝑟𝑡𝐵𝑎𝑠𝑒𝑙. 𝐶ℎ𝑎𝑛𝑔𝑒𝑂𝑓𝑃𝑒𝑟𝑠𝑝𝑒𝑐𝑡𝑖𝑣𝑒. 𝐹𝑜𝑢𝑛𝑑 𝑎𝑡 @𝑔𝑎𝑏𝑟𝑖𝑒𝑙𝑙𝑒𝑒𝑒𝑟𝑢𝑡ℎ

🧑🏼 How To Design Better Personas In UX (https://lnkd.in/eGPXmPNZ), a step-by-step guide to reduce decoration and add meaningful data to make personas more helpful and effective. Neatly put together by Slava Shestopalov. ✅ We need to know who users are and what they need to do. ✅ We can use both personas and Jobs-to-Be-Done for that. 🤔 They serve different purposes and focus on different things. ✅ Jobs-to-Be-Done focuses on user needs and outcomes. ✅ Personas focus on users, their behavior and mental model. ✅ Useful personas emerge from profound user research. ✅ They help visualize users, their goals and motivation. 🚫 Don’t focus on demographics to avoid stereotypes. ✅ Include the way of thinking, background, “a day in life”. ✅ Always add at least one persona with a disability. ✅ Add a story, pain points and how they use your product. ✅ List user’s habits/products they use daily, often and rarely. ✅ Finally, add needs, wants and fears mentioned by users. ✅ Then, prioritize key points for each role in your team. We often speak about personas being an outdated tool, successfully replaced by Jobs-to-Be-Done. Yet often in practice they are compatible. Both move the focus to user needs, yet they shed light onto user from different perspectives. Knowing how users think, behave and feel is as important as what they do. As Page Laubheimer noted, personas help remove box-checking mentality. They tell a story of the customer, what their environment is, what their habits are, the tools they use daily — and give product teams a way to think about users in a much more approachable and tangible way. Ultimately, use what works for you and for your team: just make sure that the user details aren’t invented, and root in actual research with actual customers. Useful resources: Personas vs. Jobs-to-Be-Done, by Page Laubheimer https://lnkd.in/eHA2Ft4J A Guide To Building Personas For UX, by Maze https://lnkd.in/ehCzACZW Personas for UX, Product, and Design Teams, by UserInterviews https://lnkd.in/eeE3pVUK A Simple Guide To Personas, by Rikke Friis Dam, Yu Siang Teo https://lnkd.in/eRA52v5m Five-Steps Framework for Building Better Personas, by Nikki Anderson, MA https://lnkd.in/eGWpqkdz Fixing User Personas, by Jordan Bowman https://lnkd.in/eDPCr63Q Personas Make Users Memorable, by Aurora Harley https://lnkd.in/eh-PYMxc A Closer Look At Personas (A Series), by Mo Goltz https://lnkd.in/eGqbr9wy https://lnkd.in/eBDsSsaR #ux #design #research

6 out of 10 brands I audit struggle to convert visitors. At best, achieving a 1% conversion rate. The culprit? - templated product pages - benefits not highlighted - not-so-intuitive design Making the shopping experience forgetful. A memorable experience is key to converting visitors.  Especially if you drive traffic to product pages. Because when someone is viewing your product, they are likely seeing other brands too. In this example, using Hawaii Coffee's PDP, I've made changes that make the shopping experience memorable and increase the conversion rate. Below are the 8 changes I recommend - 1. Adding a short product description. This should show the brand's personality and tell the shopper something valuable about the product. 2. Using an image that catches attention. This is key. Use an image that represents your brand's personality. 3. Highlighting key selling points of the product. These should be placed before the add-on cart and should be easy to read. 4. Making sure the options are clear. If you're selling different variants or sizes, make sure the user knows which one's best for them. Make this super clear. 5. Highlighting why someone should subscribe and not just purchase one time. Basically, your subscription USPs. Making the above changes gave me more space to: 6. Add a short description that builds trust in the brand and product. Especially for new visitors who are not familiar with you. 7. Add FAQs. These are essential for any product (other than fashion, probably). They are great for SEO and answering all shopper questions. 8. Add USPs with icons. These are reasons why you should trust the brand and why the product is great. Other UX changes I made: - Removed the image thumbnails - Moved price close to the product name - Added the weight next to price to show value - Added service USPs below add-to-cart CTA Found this useful? Let me know in the comments! P.S. I haven't posted on LinkedIn in a while. And it's for a good reason. I was writing my Practical Guide to CRO e-book. Which is launching next week. It includes my processes, tools, techniques – everything you need to become a pro at CRO. If you're interested, comment "e-book" and I'll personally send you a link to buy it. #conversionrateoptimization